Image recovery fails in TI9 (3854)

Hello,
I'm brand new to TI9. I have successfully created a disk image archive to
my CD-RW recorder. I've verified it twice. If I try to recover the whole disk
the computer reboots twice (once as prompted by TI9 and then another
30 seconds to a minute later), and remains in its original state (one primary partition with Windows XP SP2).
The log file lists the following:

error 1001 (0x103E9)
failed to open file test4.tib for read:262,161 (the archive had 4 disks)

Does anyone have any ideas ? Could it be something simple that
I'm overlooking as a new user ?

In truth, this was a second try at recovery. The first time I chose not
to restore the MBR and TI9 wiped my disk clean. I'm glad I had a backup
from my recently XP-upgraded computer (from Win98SE).

Thanks, Bob

 

Hello aloco1,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

We would need some additional information to investigate this issue thoroughly and to provide you with a possible workaround.

First, please clarify the exact name of the product, which you can find in the Help -> About dialog.

Please collect the log file from Acronis True Image that contains the error message. In order to do so please do the following:

- run the program;

- select Show log on the toolbar or from the Tools menu;

- select the log with error messages;

- click "Save the log entry to file" (the diskette icon)

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

In addition, please try to perform the recovery when booted from Acronis True Image Bootable CD created with the latest build of Acronis True Image and let us know the results.

Having collected the above information, please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov