IBM HS21 with LSI 1064e SAS Controller Support

Discussion in 'Acronis True Image Product Line' started by dozer1dave, Mar 9, 2007.

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  1. dozer1dave

    dozer1dave Registered Member

    Mar 9, 2007
    Has anyone had success using the TI rescue CD to create a hard drive image on this model of hardware? I have tried TIH 9.0 and 10.0 latest builds with no success. It appears to have problems with the SAS controller prior to kernel opportunity to run sysinfo. I also tried the "acpi=off noapic" kernel parameters with no success. Any tips would be appreciated. Thanks

    Last edited: Mar 9, 2007
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello dozer1dave,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please download and install the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you're not able to create Linux system information (sysinfo.txt) then please do the following:

    - Boot your computer from Acronis Bootable Rescue Media and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears.
    - After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button and choose "Full Version".

    When the screen stops scrolling please write down the output information you receive (last 5-10 lines), or use a digital camera to make shots of the output screen. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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