I think I've been Hijacked?

Hi
Please check my log as my IE has appears to be hijacked, but some other bad things have happened at the same time.........
- My ADSL connection is now at a snails pace
- my printer only prints one document and then locks up
- Odd things are happening with my keyboard
- and many programs and documents are opemning very slowly - its like some program is running in thwe background and slowing everything down.
Additionally, a new tool bar appears at the top of my browser page which seems to have a title of 'face thunk iso' - I can turn it off but it keeps returning and I have no idea how to permanently get rid of it.

Here's my Hijack this log - I would be very grateful for some good advice.
Logfile of HijackThis v1.97.3
Scan saved at 22:00:12, on 22/03/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\PROGRA~1\COMETS~1\DM\bin\dmserver.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\PROGRA~1\fortwosoft\Flaw proxy.exe
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\AutoUpdate\AutoUpdate.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\Program Files\Sony Handheld\HOTSYNC.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\LXSUPMON.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\unzipped\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://prosearching.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://prosearching.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://prosearching.com/searchbar.html
R3 - URLSearchHook: (no name) - - (no file)
O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\Program Files\SysAI\AproposPlugin.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FC0E4DB1-F8CE-D949-D451-412E5D587FB0} - C:\PROGRA~1\CHICPL~1\meal win.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: face thunk iso - {55CDFD60-9B02-01A4-AFC2-E4626A39C718} - C:\PROGRA~1\CHICPL~1\meal win.dll
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [DM_Server] C:\PROGRA~1\COMETS~1\DM\bin\dmserver.exe /onreboot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Pollcurb] C:\PROGRA~1\fortwosoft\Flaw proxy.exe
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Convert for CLIÉ - C:\Program Files\Sony\Image Converter\menu.htm
O9 - Extra button: NumberOneMP3 (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {197AB1D7-A7DD-4C86-A938-1FCC0DB21B85} (DMProxyCtl Class) - http://dm.cometsystems.com/dm/dm_286.cab
O16 - DPF: {88C51E90-8E9C-4C96-8A45-574D88B63FAF} (Matrix Class) - http://acceso.masminutos.com/aplicacion.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37870.2960069444
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

Thanks in advance

Alanm333

 

Please close all windows, internet explorers and check mark the following items only in Hijackthis.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://prosearching.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://prosearching.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://prosearching.com/searchbar.html
R3 - URLSearchHook: (no name) - - (no file)
O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\Program Files\SysAI\AproposPlugin.dll
O2 - BHO: (no name) - {FC0E4DB1-F8CE-D949-D451-412E5D587FB0} - C:\PROGRA~1\CHICPL~1\meal win.dll
O3 - Toolbar: face thunk iso - {55CDFD60-9B02-01A4-AFC2-E4626A39C718} - C:\PROGRA~1\CHICPL~1\meal win.dll
O4 - HKLM\..\Run: [Pollcurb] C:\PROGRA~1\fortwosoft\Flaw proxy.exe
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
Click the fix button. Close hijackthis.

Reboot and show hidden files and folders per the link in my signature.
Please delete the following files or folders.

Files:


Folders:
C:\Program Files\AutoUpdate
C:\Program Files\\fortwosoft\
C:\Program Files\SysAI\
C:\Program Files\CHICPL~1\(will start with chicpl)


Update your hijackthis from my signature.
Run a new log and post it here

 

Many thanks for your kind attention!

I did as asked with the fix and then deleted the files, but C:\Program Files\\fortwosoft\ wouldn't go - a message saying that Access was Denied - perhaps it is in use etc etc ( although I had all programs shut down - although my MS Office toolbar was still open - could that be the reason?

Here's the new log:
Logfile of HijackThis v1.97.7
Scan saved at 21:38:58, on 23/03/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\PROGRA~1\COMETS~1\DM\bin\dmserver.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\LXSUPMON.EXE
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\PROGRA~1\FORTWO~1\Flaw proxy.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Sony Handheld\HOTSYNC.EXE
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#10213
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#10213
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#10213
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#10213
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://mshp.dll/index.html#10213
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://mshp.dll/sp.html#10213
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: . - {587DBF2D-9145-4c9e-92C2-1F953DA73773} - C:\WINDOWS\sysyz\sysyz.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: ShowSearch module - {E2DDF680-9905-4dee-8C64-0A5DE7FE133C} - C:\WINDOWS\sysyz\mssearch.dll
O2 - BHO: (no name) - {FD9BC004-8331-4457-B830-4759FF704C22} - C:\WINDOWS\sysyz\msiesh.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [DM_Server] C:\PROGRA~1\COMETS~1\DM\bin\dmserver.exe /onreboot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [Pollcurb] C:\PROGRA~1\FORTWO~1\Flaw proxy.exe
O4 - HKLM\..\Run: [Image] rundll32 C:\WINDOWS\image.dll,Install
O4 - HKCU\..\RunServices: [Image] rundll32 C:\WINDOWS\image.dll,Install
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Convert for CLIÉ - C:\Program Files\Sony\Image Converter\menu.htm
O9 - Extra button: NumberOneMP3 (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {197AB1D7-A7DD-4C86-A938-1FCC0DB21B85} (DMProxyCtl Class) - http://dm.cometsystems.com/dm/dm_286.cab
O16 - DPF: {88C51E90-8E9C-4C96-8A45-574D88B63FAF} (Matrix Class) - http://acceso.masminutos.com/aplicacion.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37870.2960069444
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{000111E4-0D40-467E-AD05-71A8C26D5AB1}: NameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CS1\Services\Tcpip\..\{000111E4-0D40-467E-AD05-71A8C26D5AB1}: NameServer = 194.168.4.100 194.168.8.100

Thanks again

Alanm333

 

Hi alanm333,

Welcome to Wilders.

Before you start, please unzip or move HijackThis to a separate folder. The program will make backups in the folder it's in. These easily get lost in a temporary folder.

Check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#10213
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#10213
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#10213
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#10213
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://mshp.dll/index.html#10213
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://mshp.dll/sp.html#10213

O2 - BHO: . - {587DBF2D-9145-4c9e-92C2-1F953DA73773} - C:\WINDOWS\sysyz\sysyz.dll

O2 - BHO: ShowSearch module - {E2DDF680-9905-4dee-8C64-0A5DE7FE133C} - C:\WINDOWS\sysyz\mssearch.dll
O2 - BHO: (no name) - {FD9BC004-8331-4457-B830-4759FF704C22} - C:\WINDOWS\sysyz\msiesh.dll

O4 - HKLM\..\Run: [DM_Server] C:\PROGRA~1\COMETS~1\DM\bin\dmserver.exe /onreboot

O4 - HKLM\..\Run: [Pollcurb] C:\PROGRA~1\FORTWO~1\Flaw proxy.exe
O4 - HKLM\..\Run: [Image] rundll32 C:\WINDOWS\image.dll,Install
O4 - HKCU\..\RunServices: [Image] rundll32 C:\WINDOWS\image.dll,Install

O16 - DPF: {197AB1D7-A7DD-4C86-A938-1FCC0DB21B85} (DMProxyCtl Class) - http://dm.cometsystems.com/dm/dm_286.cab
O16 - DPF: {88C51E90-8E9C-4C96-8A45-574D88B63FAF} (Matrix Class) - http://acceso.masminutos.com/aplicacion.cab

Download CWShredder and run. Be sure ALL other windows are closed and use the Fix button and follow the instructions you will receive.

Some of the files that you are getting ready to delete may be hidden. See HERE for how to show hidden files.

Then reboot into safe mode and delete the following:

mshp.dll <-- You may have to search for this file.
C:\WINDOWS\sysyz\ <-- entire folder
C:\PROGRA~1\FORTWO~1\ <-- entire folder
C:\WINDOWS\image.dll

Reboot and then post a fresh HijackThis log.

Regards,
Kent

 

Thankyou for the lightning reply!!

I ran into a couple of problems in carrying out your instruction:-

I don't know how to reboot in safe mode, but I searched for the files you asked me to delete anyway - I couldn't find
mshp.dll
or
C:\WINDOWS\image.dll, and
C:\PROGRAMS\FORTWO... still refuses to give me access to delete it - I've believe I have closed everything but access is denied - how can I get at it to delete it?

Here's my new log.

Thanks again....

Logfile of HijackThis v1.97.7
Scan saved at 00:34:41, on 24/03/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\LXSUPMON.EXE
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\PROGRA~1\FORTWO~1\Flaw proxy.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\Program Files\Sony Handheld\HOTSYNC.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Documents and Settings\Owner\Desktop\Hijack this\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [Pollcurb] C:\PROGRA~1\FORTWO~1\Flaw proxy.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Convert for CLIÉ - C:\Program Files\Sony\Image Converter\menu.htm
O9 - Extra button: NumberOneMP3 (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37870.2960069444
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

 

The Safe Mode in the post is a clickable link that will take you to a site that shows you how....

Try that page, reboot into safe mode and see if you can delete
C:\PROGRA~1\FORTWO~1\ <-- entire folder
then....

Regards,
Kent