I need assistance please

I un-installed NOD 2.5 today and re-installed NOD 2.7. It installed without a hitch but it refuse to get past < engine0.nup >. It loads up to about 80% and then it re-starts the download from a different server, and so on and so on. I've removed the app and re-installed it the second time and I get the same result. My defs are not updating and the update will not abort.

HELP!!!!

Gary

 

I recommend uninstalling again - removing the C:\Program Files\Eset folder, and then re-installing. I'd reboot after the uninstall, and again after the install - then setup extra settings and click update now:

https://www.wilderssecurity.com/showthread.php?t=37509

So to recap...

Uninstall NOD32
Reboot
Remove C:\Program Files\Eset folder
Reinstall NOD32
Reboot
Setup as per extra settings thread

hth

Greg

 

Thanks Greg.

I tried to do that again and that ended in the same result. I followed your instructions verbatim.

The update continously loops at about 82% when downloading the very first file < engine0.nup >
I get no error messages.
Could there be a problem with the actual file being downloaded?

 

What server are you downloading from ? It is written in the box

 

Once it stops at 82%, it restarts automatically from another different server...

 

select a server and setup that one server - I would try one of the later ones - u28 or u29 - click update now.

Make sure you change it back to <Choose Automatically> afterwards though.

regards

Greg

 

I have seen similar thing once long time ago but it has happened with one of the old old servers . It is quite uncommon for the new servers if it is because of the servers , of course .

If Greg's great suggestion doesn't help , contact ESET's Tech Support , I believe they can help you resolve your issue
ESET USA support (online form) http://www.eset.com/support/contact.php
ESET Slovakia HQ , mail to support@eset.com

Don't forget to add a link to this thread . Good luck

 

OK, Now this is what I'm getting.
I set the servers to U27, U28, U29, and tried each one respectively and when it hooked up to update it automatically went to U7!

 

ok - I don't see u7 any more - it's gone from my list of servers completely - I would recommend contacting Eset support and providing a link to this thread...

http://www.eset.com/support/index.php

but I do wonder which version of the installer you have - do you have the latest installer as a base installation - check it against the verison you can download here:

http://www.eset.com/download/registered_software.php

 

I do have a support request submitted, I submitted about 3 hours ago. No reply as of yet though....I hope it doesn't take forever.

 

Hi firehawk, welcome to Wilders.

Please go to a command prompt by doing the following:

• Click on Start
• Click on All Programs
• Click on Accessories
• Click on Command Prompt.
• Type "C:\Program Files\ESET\Install\setup.exe" /test (with the quotes)
• Press enter on your keyboard.
• This will write a log to C:\Program Files\ESET\Install\nsetup.log
• Copy the contents of this log file here so we can look for errors.

Check the last file scanned when the scanner stalls (maybe it just loops forever on a particular file). The last log entry should commence with "ENTER" which means NOD32 created a handle for that file, but has not closed it yet.

Cheers

 

Hope this helps...
[2007-01-22 19:22:55.859] Is program installed?
[2007-01-22 19:22:55.859] XML_ACCESS: C:\Documents and Settings\Gary - C:\Program Files\ESET\Install\setup.xml
[2007-01-22 19:22:55.937] Registry: old settings read
[2007-01-22 19:22:55.953] global.xml with uninstall info created
[2007-01-22 19:22:55.953] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
[2007-01-22 19:22:55.953] XML_ACCESS: C:\Documents and Settings\Gary - C:\Program Files\ESET\Install\setup.xml
[2007-01-22 19:22:55.953] Main settings added
[2007-01-22 19:22:55.953] Engines nups
[2007-01-22 19:22:55.953] InstallPath added
[2007-01-22 19:22:55.953] LogPath added
[2007-01-22 19:22:56.562] EngineFile extracted
[2007-01-22 19:22:56.734] EngineFile extracted
[2007-01-22 19:22:56.828] EngineFile extracted
[2007-01-22 19:22:56.859] EngineFile extracted
[2007-01-22 19:22:56.906] EngineFile extracted
[2007-01-22 19:22:56.937] EngineFile extracted
[2007-01-22 19:22:58.093] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\nodtmpa\setupc.xml
[2007-01-22 19:22:58.109] SetupAddComponentDescToGlobal
[2007-01-22 19:22:58.109] Component added
[2007-01-22 19:22:58.109] Componet libraries
[2007-01-22 19:22:59.187] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\nodtmpb\setupc.xml
[2007-01-22 19:22:59.187] SetupAddComponentDescToGlobal
[2007-01-22 19:22:59.187] Component added
[2007-01-22 19:22:59.187] Componet libraries
[2007-01-22 19:22:59.656] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\nodtmpc\setupc.xml
[2007-01-22 19:22:59.656] SetupAddComponentDescToGlobal
[2007-01-22 19:22:59.656] Component added
[2007-01-22 19:22:59.656] Componet libraries
[2007-01-22 19:22:59.765] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
[2007-01-22 19:22:59.781] Cmd: 0 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
[2007-01-22 19:22:59.781] - krnstp.dll
[2007-01-22 19:22:59.796] - ps_upd.dll
[2007-01-22 19:22:59.796] Cmd: 0 Exelib: NOD32MOD_WINNT_ENGLISH_STANDARD
[2007-01-22 19:22:59.796] - ps_amon.dll
[2007-01-22 19:22:59.812] - ps_nod32.dll
[2007-01-22 19:22:59.812] - ps_dmon.dll
[2007-01-22 19:22:59.828] Cmd: 0 Exelib: NOD32MOD_WINNT_ENGLISH_INET
[2007-01-22 19:22:59.828] - imon.dll
[2007-01-22 19:22:59.828] - ps_emon.dll
[2007-01-22 19:22:59.843] ExeLibs: Init
[2007-01-22 19:22:59.843] Cmd: 2 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
[2007-01-22 19:22:59.843] - krnstp.dll
[2007-01-22 19:22:59.875] - ps_upd.dll
[2007-01-22 19:22:59.890] Cmd: 2 Exelib: NOD32MOD_WINNT_ENGLISH_STANDARD
[2007-01-22 19:22:59.890] - ps_amon.dll
[2007-01-22 19:22:59.906] - ps_nod32.dll
[2007-01-22 19:22:59.953] - ps_dmon.dll
[2007-01-22 19:22:59.968] Cmd: 2 Exelib: NOD32MOD_WINNT_ENGLISH_INET
[2007-01-22 19:22:59.968] - imon.dll
[2007-01-22 19:23:00.000] - ps_emon.dll
[2007-01-22 19:23:00.015] ExeLibs: Load Current State
[2007-01-22 19:23:00.015] Error: Couldn't open Administrator's XML : nod32.xml
[2007-01-22 19:23:18.671] Registry: root written
[2007-01-22 19:23:18.671] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
[2007-01-22 19:23:19.093] SetupCopyFiles
[2007-01-22 19:23:19.109] Cmd: 3 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
[2007-01-22 19:23:19.109] - krnstp.dll
[2007-01-22 19:23:19.656] - ps_upd.dll
[2007-01-22 19:23:19.687] Cmd: 3 Exelib: NOD32MOD_WINNT_ENGLISH_STANDARD
[2007-01-22 19:23:19.687] - ps_amon.dll
[2007-01-22 19:23:20.609] - ps_nod32.dll
[2007-01-22 19:23:20.656] - ps_dmon.dll
[2007-01-22 19:23:20.671] Cmd: 3 Exelib: NOD32MOD_WINNT_ENGLISH_INET
[2007-01-22 19:23:20.671] - imon.dll
[2007-01-22 19:23:20.703] - ps_emon.dll
[2007-01-22 19:23:20.734] ExeLibs: Install
[2007-01-22 19:23:20.734] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
[2007-01-22 19:23:20.734] SetupMergeUnistallInfo
[2007-01-22 19:23:20.750] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
[2007-01-22 19:23:20.765] Engines copied
[2007-01-22 19:23:20.781] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
[2007-01-22 19:23:20.859] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
[2007-01-22 19:23:20.875] WriteRegistryInfo
[2007-01-22 19:23:20.875] Cmd: 0 Uninstlib: NOD32MOD_WINNT_ENGLISH_BASE
[2007-01-22 19:23:20.875] Cmd: 0 Uninstlib: NOD32MOD_WINNT_ENGLISH_STANDARD
[2007-01-22 19:23:20.875] Cmd: 0 Uninstlib: NOD32MOD_WINNT_ENGLISH_INET
[2007-01-22 19:23:20.875] UninstLibs: Init
[2007-01-22 19:23:20.875] Cmd: 6 Uninstlib: NOD32MOD_WINNT_ENGLISH_BASE
[2007-01-22 19:23:20.875] Cmd: 6 Uninstlib: NOD32MOD_WINNT_ENGLISH_STANDARD
[2007-01-22 19:23:20.875] Cmd: 6 Uninstlib: NOD32MOD_WINNT_ENGLISH_INET
[2007-01-22 19:23:20.875] UninstLibs: Uninstall
[2007-01-22 19:23:20.875] Cmd: 4 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
[2007-01-22 19:23:20.875] - krnstp.dll
[2007-01-22 19:23:20.937] - ps_upd.dll
[2007-01-22 19:23:20.953] Cmd: 4 Exelib: NOD32MOD_WINNT_ENGLISH_STANDARD
[2007-01-22 19:23:20.953] - ps_amon.dll
[2007-01-22 19:23:20.984] - ps_nod32.dll
[2007-01-22 19:23:21.000] - ps_dmon.dll
[2007-01-22 19:23:21.031] Cmd: 4 Exelib: NOD32MOD_WINNT_ENGLISH_INET
[2007-01-22 19:23:21.031] - imon.dll
[2007-01-22 19:23:21.062] - ps_emon.dll
[2007-01-22 19:23:21.078] ExeLibs: Commit Install
[2007-01-22 19:23:21.078] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
[2007-01-22 19:23:21.109] SetupCommitChanges
[2007-01-22 19:23:21.125] Engines Commited
[2007-01-22 19:23:21.125] commitChanges
[2007-01-22 19:23:21.140] Writing Licenses
[2007-01-22 19:23:21.156] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
[2007-01-22 19:23:21.156] SetupDeleteFiles
[2007-01-22 19:23:34.718] Resource handle: 10000000
[2007-01-22 19:23:34.734] Restart: Silent 0 Reboot 0 ShowRestart 0
[2007-01-22 19:23:34.921] Deleting directory: C:\DOCUME~1\Gary\LOCALS~1\Temp\NSetup\
[2007-01-22 19:23:34.937] Deleting directory: C:\DOCUME~1\Gary\LOCALS~1\Temp\nodtmpa\
[2007-01-22 19:23:34.937] Deleting directory: C:\DOCUME~1\Gary\LOCALS~1\Temp\nodtmpb\
[2007-01-22 19:23:34.937] Deleting directory: C:\DOCUME~1\Gary\LOCALS~1\Temp\nodtmpc\

 

Please note I haven't scanned anything yet, I'm trying to get the latest updates before scanning.

 

Ok, Mine says <u7.eset.com> and seems to be locked onto that now.

And to answer your second question I downloaded the installer directly from the site you have a link to. For windows XP 32

 

New error:

after rebooting, I was able to set the server to U28, As to which when it got exactly to 82%, it kicked up an error saying <Update(nod32) ERROR writing to disk>

 

This is the problem, just trying to figure out the solution...

Cheers

 

Please check your Temp Folders as described HERE

Cheers

 

I have also been informed to check the amount of Disk space that you have available.

Cheers

 

Where did you get an installer from ? ESET's official web site ?!
ESET have removed old servers from list of update servers and as far as I know it is impossible for them to direct you to u7.eset.com

The latest installer comes bundled with all the servers (all new) in the screenshot , excluding 82.165... 82.165 comes after the first update . But there is no u7. You probably got an old installer + all the things Blackspear pointed you about the xml file of NOD32

 

Is it asking you for your username and password when it stops downloading? I had this happen before when my license expired. Check your license info to be sure u'r license is still valid.

 

WOW!
What a nightmare!
I finally got a response from ESET and they're claiming my subscription had EXPIRED. I have a receipt in my hand saying it expires june 6,2007!!!

I e-mailed them back saying so and I haven't heard anything so far. I tried to call the 619 number and got the automated greeting and got no answer from any of the 4 options including "O"...

I'm soooooooo frustrated now....

 

Have over 100 gigs to spare...

 

Yes, it asks for that info before downloading and after installing...
I downloaded it directly from ESET's site

 

I know I got the latest downlaod from ESET directly from ESET's download page for the 2.7

 

Thanks for letting me know . Hope you manage to resolve your issues