I don't want another product. I want a refund.

Discussion in 'Acronis True Image Product Line' started by Waiting for Refund, Oct 21, 2005.

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  1. Dear RegNow:

    I want to let you know that, instead of the requested refund as per their unconditional 30-day money-back guarantee, Acronis is trying to talk me into ordering something else from them instead (see below). I don't want another product. I want an immediate refund. Please help me. Thank you.


    > Hello,
    > We are very sorry that you are displeased with the work of Acronis
    > software.Our teams worked hard to create a good and reliable software,
    > that works fine on many computers in the world.
    > We can replace your product with another Acronis software (except server
    > versions of Acronis True Image 8.0 and Acronis True Image 8.0 Corporate
    > Workstation). The list of the available products can be found at
    > http://www.acronis.com/homecomputing/products. Please let us know your
    > choice and we will provide you with the download link and a serial number
    > for the desired product.
    > We are awaiting your decision.
    > Thank you.
    > --
    > Sincerely yours,
    > Konstantin Karikov
    > Acronis, Inc.
    > 395 Oyster Point Blvd., Suite 115
    > South San Francisco, CA 94080 USA
    > http://www.acronis.com
    > Acronis Customer Service Department
    > http://www.acronis.com/my/support/
    >> ----- Original Message -----
    >> > Dear Vendor,
    >> >
    >> > A customer has contacted RegNow regarding order number
    >> > XXXXXXXXXX-XXXXX-XXXXXX for Acronis True Image 9.0 . The customer is
    >> > requesting a refund for the product they purchased.
    >> >
    >> > Please reply to the customer directly at:
    >> > *** and CC us in your response so we know that the
    >> > customer has been assisted.
    >> >
    >> > Thank you in advance for your help. We are CCing the customer in this
    >> > email.
    >> >
    >> > If we can be of further assistance, please reply to this message. When
    >> > replying, please be sure to include this and any other pertinent
    >> > correspondence in your message.
    >> >
    >> > Sincerely,
    >> > Desiree M.
    >> > RegNow! Customer Service
    >> > orders@regnow.com
    >> > http://www.regnow.com/help
    >> > Case ID:XXXXXXXX
    Last edited by a moderator: Oct 21, 2005
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Daniel,

    Maria Zharova has requested a refund for you. You will get your money back in the short time.

    Thank you.
    Irina Shirokova
  3. BlueZannetti

    BlueZannetti Administrator

    Oct 19, 2003
    Open forums are an inappropriate venue to play out all the details and correspondence regarding refund requests, especially since you've included order number and case ID details, and e-mail address in a previously edited post.

    Please handle the details offline with Acronis and/or RegNow!. If you wish to report your progress or lack thereof here, that's fine. Maintaining all the details regarding this request here, in a public forum, is inappropriate and ultimately a poor choice with respect to your own security.

    With that, this thread is closed.

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