I can't put in my serial number

I installed XP on my new system and when I put in my Look 'n' Stop licence number in where it says Serial number it doesn't stay--just can't validate it. I am only using one computer.

Isn't my license number what goes in where it asks for Serial Number?

 

I just noticed that the Code on the Registration page cannot be changed and it's different from the Stop Code I have saved. So perhaps that's why I am unable to validate my serial number. But the question is how can I put in my stop code?

 

Your license is tied to your hardware ... If you change your hardware (hard drive specifically) LnS will have a different code, so your serial number won't match it. You'll need to contact soft4ever and explain your situation, and they'll assist you further.

 

Thanks, I already sent them an e-mail.

 

How long is it supposed to take before they get back to me? I sent them an e-mail last week and still no reply.

 

Well you sent your message Friday ... and it has just turned Tuesday ... so it's only been two business days - the email could have gotten lost as well. I'm not sure what address you sent the initial email to but send one to ... looknstop [AT] soft4ever [DOT] com ... and start the subject line with "Look 'n' Stop" (minus the quotes). You could also send Frederic a PM.

HTH;

Steve

 

He might be in Germany supporting the French soccer team during the world championship games

Thomas

"Berlin, Berlin, wir fahren nach Berlin"

 

I went to their website and used Contact Us and sent it in as a registered member, and I sent another e-mail!

Do they get so much e-mail that it takes more than 3 business days to reply?

 

Hi JVM,

I don't see an open case corresponding to your request.

Could you contact me via PM with your registration number and I will check.

Thanks,

Frederic

 

Hi Frederick,

PM sent.

Thanks!

 

Problem solved.

Thanks Frederic