I cannot update Acronis 10

I bought Acronis 10.0.4871 in January and I installed update 4940 with no problems. This week I did a clean install and downloaded update 4942 however now I cannot install either of these updates I am stuck on 4871 which was my original download. I have disabled all my security programs {Nod, window defender and firewall but it makes no difference they seem to go on OK but the issue number stays the same no change - please advice

 

Un-install the old and re-install the new. Check the version number before installing to make sure you have the correct file.

 

HI there thanks for replying - it is a bit of a puzzle I have tried un-installing the old one and re-installing the new - but it still has the old number on it even though I cleaned the registry out first - so I am stumped but cannot find anyone else with these issues

 

Did you also remove the c:\program files\acronis folders and the c:\program files\common files\acronis folders?

 

Hi yes I removed everything and cleaned registry

The installation was interrupted before Acronis True Image Server could be installed. You need to restart the installer to try again.oved everything this is the message

Looking back over the forum there was a similar issue with version 9 but too difficult for me to follow

Hugh

 

Try clearing out your temp folder(s) and then retry the installation. This has worked for many people suffering the 'installation interrupted' problem.

F.

 

Hi - ITook my laptop back to a very basic image - no office only network partition magic and Acronis and Nero. Cleaned up well removed temp files etc and it made no difference at all. It got so far and said no thank you.
I did download a new file as well - maybe it does not like my Soni Vaio but the basic version 10 I originally downloaded goes on OK - or I would be in trouble - so there is something wrong with the updates

 

Have you tried this thread:

https://www.wilderssecurity.com/showpost.php?p=773771&postcount=8

Acronis ought ot put these steps into a file that one can run to take care of stubborn uninstal situations.

 

Thanks for that I will give it a go sounds quite frightening - I then persume install new Acronis
Thanks

 

Yes, then install 10. Not often necessary but depending on what else is running on your PC, sometimes it is usefull to run msconfig.exe and on services tab, check the box for hide windows services and then click on Disable All, the click on the statrup tab, click on Disable all, then click okay to close msconfig and restart the PC. The PC will boot up with minimal programs running and little chance of any other program interfering with the install. After ATI is installed, run msconfig.exe again and on the services and startup tabs click on Enable all and click okay to close and restart.