I am having major problems could someone please check this hijack log

Hi! I posted a hijack log this morning but my computer has gotten worse since then! I can hardly do anything on it. Even when I try to use the calculator and even the buttons on it is blank. I can't download anything cause those buttons are blank as well. Could someone please take a look at this.

In addition to the Error loading C:\windows\system32\bridge.dll the specific module couldnt be found when i went to try to see if there was something wrong with the display it said

An exception occured while trying to run Shell32.dll,Control_RunDLL
"C:\Windows\system32\desk.cpl",Display"
I tried going to various websites for help such as hewlett packard for help but all the pages just go on and on but they are blank. I don't know if my 3 year old has caused this or I have a virus or what. PLEASE HELP!
Here is the log file again.


Logfile of HijackThis v1.97.7
Scan saved at 10:33:32 AM, on 7/12/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\compaq\Compaq Advisor\bin\compaq-rba.exe
C:\WINDOWS\system32\drivers\dcfssvc.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\system32\msCMTSrvc.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common files\WinTools\WToolsA.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Common files\WinTools\WToolsS.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\PROGRA~1\THEWEA~1\THEWEA~1.EXE
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\PROGRA~1\AIM\aim.exe
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\Program Files\America Online 9.0a\aoltray.exe
C:\Program Files\Common Files\WinTools\WSup.exe
C:\Program Files\AOL Companion\companion.exe
C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\America Online 9.0a\waol.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\America Online 9.0a\shellmon.exe
C:\Program Files\Common Files\Aol\aoltpspd.exe
C:\WINDOWS\system32\rundll32.exe
C:\Documents and Settings\mary hall\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50038
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.charter.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/yie6/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50038
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Yahoo!
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/yie6/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://desktop.presario.net/scripts/redirectors/presario/deskredir2.dll?s=extranet&c=2c02&lc=0409
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50038
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_5_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_5_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-AA8E-8E1CA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrs0108.dll
O3 - Toolbar: GameBar - {4E7BD74F-2B8D-469E-C0FF-FD69B994BD7D} - C:\PROGRA~1\GAMERI~1\GameBar\gamebar.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\System32\bridge.dll",Load
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [Desktop Weather 3] C:\PROGRA~1\THEWEA~1\THEWEA~1.EXE
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKLM\..\RunOnce: [Compaq_RBA] C:\Program Files\compaq\Compaq Advisor\bin\compaq-rba.exe -z
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: KeenValue.lnk = C:\Program Files\Common Files\KeenValue\keenvalue.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Yahoo! Login (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: ICQ Lite (HKLM)
O9 - Extra 'Tools' menuitem: ICQ Lite (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.yahoo.com
O16 - DPF: Jungle Gin by pogo - http://gin.pogo.com/applet/gin/gin-ob-assets.cab
O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt1_x.cab
O16 - DPF: YExplorer1_8US.CAB - http://photos.groups.yahoo.com/ocx/us/yexplorer1_8us.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.charter.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker.com/send/file/128985-NZIL/PhPSetup.cab
O16 - DPF: {09C6CAC0-936E-40A0-BC26-707480103DC3} (shizmoo Class) - http://www.uproar.com/applets/activex/shizmoo/flipside_web18.cab
O16 - DPF: {0D676488-AEB4-455D-9A8F-4E241092A0F0} - http://media.euniverse.com/cursorzone/files/Butterfly_ani_setup_td035.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {17D72920-7A15-11D4-921E-0080C8DA7A5E} (AimSp32 Class) - http://makeover.ivillage.com/save/makeover.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yse/yinst.cab
O16 - DPF: {4226E9B7-D637-40E8-893A-13298AB41477} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX25.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs2b.instantservice.com/jars/customerxsigned35.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://207.144.44.254/activex/AxisCamControl.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.groups.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (&Yahoo! Companion) - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio5_0_2_7.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{87A710EC-5B8C-41F9-8DFF-5B463C8433D4}: NameServer = 205.188.146.146

 

The problem with lop is that once it's present - it installs even more stuff which installs ...

From "Add/Remove Programs"
- Uninstall 'Viewpoint Media Player'
- uninstall 'WinTools'
- Uninstall PowerSearch

Use Taskmanager (Ctrl-Alt-Del) to end these running processes if you can
(or use Process Explorer)
C:\WINDOWS\system32\msCMTSrvc.exe
C:\Program Files\Common files\WinTools\WToolsA.exe
C:\Program Files\Common files\WinTools\WToolsS.exe
C:\PROGRA~1\THEWEA~1\THEWEA~1.EXE
C:\Program Files\Common Files\WinTools\WSup.exe


Run HijackThis again, push Scan and place a check mark next to the following items using your mouse.
Next, close all browser Windows, and push the 'Fix checked' button in HijackThis

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50038
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50038
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50038
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-AA8E-8E1CA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrs0108.dll
O3 - Toolbar: GameBar - {4E7BD74F-2B8D-469E-C0FF-FD69B994BD7D} - C:\PROGRA~1\GAMERI~1\GameBar\gamebar.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\System32\bridge.dll",Load
O4 - Global Startup: KeenValue.lnk = C:\Program Files\Common Files\KeenValue\keenvalue.exe
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O16 - DPF: {0D676488-AEB4-455D-9A8F-4E241092A0F0} - http://media.euniverse.com/cursorzo...setup_td035.cab


Empty the TIF (Temporary Internet Files)
To do so use Control Panel > Internet Options(or right click the IE icon on the desktop and choose Properties)
Click Delete Files on the General Tab - place a check in the Delete all offline content box and then press OK

Delete all the files in (and any subfolders of) the C:\Windows\Temp\ folder

Set your Explorer up using the info in this link so that hidden and System files are visible
Also Uncheck the "Hide extensions for known file types" box

Reboot to SAFE mode
How to start the computer in Safe mode

Delete the following file(s):
C:\WINDOWS\System32\bridge.dll


Delete the following folder(s) completely
C:\Program Files\Common Files\WinTools\
C:\Program Files\Common Files\KeenValue\
C:\Program Files\PowerSearch\

Reboot to normal mode

Download Spybot - Search and Destroy
After installing, first press Online, and search for, put a check mark at, and install all updates.
Next, close all Internet Explorer windows, hit 'Check for Problems', and after SpyBotSD has completed it's scan push the 'Fix checked' button for all that it has automatically selected.

------ some partial info (for further cleanup)
http://www.kephyr.com/spywarescanner/library/bubba.wintools/index.phtml
http://www.kephyr.com/spywarescanner/library/viewpointmediaplayer/index.phtml
http://www.kephyr.com/spywarescanner/library/keenvalue/index.phtml
http://www.kephyr.com/spywarescanner/library/powersearch/index.phtml

 

Hi! Thanks for all the info, though I am having some trouble with it. I followed your instructions down to the task manager. I couldnt end the tasks you specified because the only thing it showed as running was AOL. Now I continued down to the part where I hit the link hidden system files are visible. Here is where the problem begins. I went to my computer and all that
when I got to Folder Options all the tabs were blank. So..I don't know which buttons to push. They were blank when I went to delete temp internet files too, but I knew which buttons where which so I could hit those and it still worked! I appreciate your help! Have any idea whats going on here?

THanks a bunch.

Mary Hall

 

If you run this
http://www.spywareinfoforum.com/~merijn/files/CWShredder.exe

do they show up again?

You could also download (right click) this file and double click it to run it
http://www.mvps.org/sramesh2k/reg/IE_reset_restrictions.reg
but it sounds almost like we have to reregister shell.dll

regsvr32 "c:\windows\system32\shell.dll"

 

None of that fixed it. I did have one error message that read
An exception occured while trying to run Shell32.dll,Control_RunDLL
"C:\Windows\system32\desk.cpl",Display"

Most websites I go to are mostly blank. For instance when I go to log on to discovercard.com it shows the home page, but when I hit log on its pretty much blank. Thanks again for helping me.

Mary Hall