I am getting mad with Webroot internet security complete

I am trying to install this software on a newly installed machine and I am receiving this error: "A necessary file could not be located. Setup cannot continue". I have contacted Webroot but they are still unable to solve this problem. Does it happens to anyone else? Could someone help me, please?
Thanks

 

Did you try running setup.exe as administrator?

 

Yes I did. Sooner or later (randomly) during the installation the message appears .

 

What about these workarounds? link

 

Thanks Macstorm for your answers.
Of course was the first thing I have checked after the problem came out. I tried all. Nothing works. Even the webroot support centre is helpless.
Is it possible that I am the only one to have this problem?

 

YW. Did you follow those instructions all the way? At this point, I can only suggest you to try to clean your registry (using jv16PowerTools for example) before to try again. Or just wait for another suggestion. Good luck!

 

Thank you very much!

 

Someone suggested before that Microsoft Silverlight is required to install Webroot software. Do you have Silverlight installed?

 

Hello bandi
Have you tried to run a Windows Update just to see if there are any files/updates which Weebroot might be missing.
Best Regards

 

Silverlight is installed.

I have a fresh windows 7 installation. Before Itrying to install webroot I installed all the windows updates.
Thanks to all, but I really do not know what to do.

 

I tried Webroot is recently, also had this, installing silverlight made no difference, but I redownloaded the installer and then it worked.

 

I redonwnloaded the installer(s) many times. Always the same error...

 

@bandi: Have you made any changes in freshly installed Windows like EMET, SEHOP, SRP, GPO, etc.

 

No, I have installed windows 7, installed office 2010, updated with windows update and tried to install Webroot...

 

The second time I downloaded from another source, maybe try cnet's download?
http://download.cnet.com/Webroot-Internet-Security-Complete-2011/3000-18510_4-75219495.html

 

Have you installed Visual C++ (2005, 2008, 2010)?

 

I tried and the result is the same

Yes I have installed VisualC++ 2010. Same error

 

So did you get to install it?

 

Yes.

Actually, I am so desperatly searching a solution that I install any program if someone gives me the hope that I'll solve the problem installing it

 

can u get any other antivirus installed ?

 

Yes any other antivirus so far...

 

Hmm...so many suggestions still webroot not installing...thats a bummer

 

did you try running their removal tool first, then re-downloading and installing again? i had a client who borked an install of webroot and i just had to run the removal utility they offer on their site, reboot, then install and all was well with the world.

if you haven't tried it: *create a restore point* - http://download.webroot.com/WRUpgradeTool.exe <- run this (full removal utility), also... http://download.webroot.com/CleanWDF.exe <-...run this (removes the firewall drivers, etc)

refer to this as well: link link link (webroot support)

 

Yes I tried all steps again and again (I have an open ticket with Webroot support) unfortunately it seems I am the only one with this problem...

 

What happens if you temporarily disable UAC and reboot.