HP CD-RW problem

Hello. Ok, my problem is that since my sister installed her webcam, the system doesn't always recorgnize the cd-rw device. I have already uninstalled the webcam thing, but the issue persists. I have opened the CPU to check if the device is properly plugged (and it is). Should I re-install the drivers? Please, help me as soon as you can, I have got to do some burning toinght!

 

If you go to device manager and find your cd-rw device and right click on it and delete the device. Then reboot it will replace the default cd-rw drivers the computer shipped with.

bigc

 

If the problem still persists even after re-installing the original drivers, you may need to visit HP's website to update the original driver to the latest version.

 

Thanks nadirah, I should have mentioned that. But I think he has to get it working and then update

bigc

 

Absolutely correct.

 

I thought about doing that, but I cannot see the cd-rw in the device manager! I cannot recognize it, at least... Could it be one of the IDE channels? The secondary one?

 

Post a screenshot of Device Manager and I may be able to help you identify the cd-rw.
It should be under DVD/CD-ROM Drives. Look at my screenshot here:

 

It's in spanish... would you understand it anyway?

 

Spanish? I only know the English and Chinese languages! I need a translation if your Device Manager is in a language which I do not know.

 

oh, god... I have the screen shot already... how can I post it?


I have no DVD/CD-ROM Drives showing, that's why I am confused...

 

Mine is here, circled in red. It has to be there or it wouldn't work at all.

 

Hi unison,

Does BIOS see your drive? Is the webcam still plugged in?

Nick

 

hahahahahaha, it's not there... that may be the reason why it's not working at all, right? it recognizes it, it works for a couple of minutes and then it's gone again... so I go the Add Hardware option in the Control Panel, and I add it, and it says that it's working perfectly! no way!!!!! and it gives me a pop-up saying that there is something with the DLA thing and that I need to reboot... but when I do so, it's the same thing.

 

no, the webcam is not plugged nor installed anymore

 

how can I delete it when it's not even showing? when I reboot, nothing happens...
how to run scandisk?



(thank you all for your help, I am adoring you!)

 

no info for cd-rom and I cannot find the path you gave me for the scandisk (there is no tools tab under properties... )

 

What is the brand of the webcam? Is it made by Logitech?
Right now I don't think its the problem with the cd-rw's drivers, but the webcam must be the culprit.
Some of Logitech's webcams and some other products come bundled with spyware.
Anyway, I would like to know which Operating System are you running on?
Windows XP?
To check your HDD for errors, go to My Computer-->right-click on your HDD-->Properties-->Tools-->Error-checking-->Check now.

 

No tools tab under properties!?

 

the webcam is Almatek and I have uninstalled it and unplugged it
let me run the scandisk, let's see...

 

ok. do it.

 

should I check those two options that I have in the same window where I should click 'start'?


(found the tools thing )

 

Yes.

 

unison, are you done with the error checking? I'm waiting for your reply...