How to submit a new "Virus"

This is terrible i cant believe it....

Three o four days ago i sumbited a new "virus" using "send files for analyzing"
This virus its no detected by NOD32....

how can be posible after three days these people havent done anything ":S

i dont even receive their mails or something :S





what a great antiovirus technical support :S

i have always said avs sucks but at least get a good tech support for your CUSTOMERS!!

then where do i submit this file ?

 

Support and lab will not hold water. I normally respond when the same company ESET will starts to function normally?

 

they really annoy me with that
they simply don't care !!!!

 

Hello,

We receive thousands of samples a day. Once received our lab will analzye and update the virus signature database accordingly. Currently we do not provide feedback in response to samples submitted. Is your machine currently infected? Please let me know.

 

Please refer to this knowledgebase article for instructions how to submit files for analysis.

 

no it's not infected thanks to Eset , I really love that program so much
but last week I tested a virus called " Kiss 2009 " and I thought heuristics would stop it but unfortunately it didn't and my computer was destroyed !
I sent it to Eset support exactly the same way they mentioned in the knowledge base but after 4 days nothing happened the virus is not detected yet
however I sent a PM to Mr.Marcos and he dealed with the problem
and now the virus is detected but all what I want is to make the supoort better