How to send correct remote admin settings to misconfigured workstations?

Hi everyone,

Our company recently installed Nod32 on all our workstations and its doing great, but we've run into a small problem...

Several workstations were configured incorrectly and are not connecting to our remote admin server. As a result these workstations are not appearing in the clients list although they are updating themselves to the latest virus signiture database (like any good AV should)

The dillema we have now is that we're basically unable to manage this small number of misconfigured clients, and they are in different remote locations so our admin team would rather not have to drive over to each and every one of them.

Is there any way to send these clients the correct configuration? Ive created a .XML file that could point them to the right server but Im unable to send them out from ERA simply because the computers that need reconfiguring are not in the list.

Im thinking if it may be possible to send out the .XML file via push installation since the computers that need them are listed there.. but Im not sure how to go about with that. Any Help on this is greatly appreciated!

Thanks!

P.S. sorry for the long post and if this kind of question may have been brought up before, ive browsed the forum and found vaguely similar concerns but nothing that could help us out of this situation we're in right now.

 

You could email the XML to someone at the remote sites, and ask them to import it into ESET? Or you could get someone at the remote sites to download and run TeamViewer, and you then transfer the file to them?

If there's a later version of ESET than these clients are currently running then you can force them to install the new version (e.g. from a networks hare or login script) and the new config will be applied. But if they are already running the latest version then the MSI installer won't attempt to import the config.



Jim