How to get sales support?

I know this is not the appropriate forum, but hopefully someone can help me:
I purchased ATI10 on the web two weeks ago, but something went wrong in the checkout software and I ended up with a Power Utilities S/N instead of True Image. I contacted Acronis immediately (using their web-based support - id [Acronis #809199]) but no reply, then last week I send an email (support@acronis.com) and again no reply. In the meantime I still don't have ATI10!!! Any suggestions what I can do? Thanks for your help.

 

Try sending a private message to Acronis Support here on the site, and continuing with the normal support channels (also look closely at any emails received with the order, as I recall they point to customer contact options).

Blue

 

Thanks Blue, I've done that - hopefully they'll reply now. Cheers, Bernt

 

Dear Blue, thanks for your help - Sales Support contacted me and resolved the issue quickly. !
CHeers,

Bernt

 

Bernt,

Thanks for the update. It's always good to hear of a successful result.

Blue