how to get files from the previous desktop?

Discussion in 'Acronis True Image Product Line' started by AND1, Aug 25, 2005.

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  1. AND1

    AND1 Guest


    I'm using the software to explore the backup files that I've created before I formatted my computer, and when I'm trying to access the desktop (e.g Documents and Settings\USER) it says that "Access is Denied". The files that were located in my desktop are extremely important for me, I really need to access them.
    How can I do that?

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello AND1,

    Thank you for choosing Acronis Disk Backup Software.

    If you created an image archive with Acronis True Image 8.0 and try to explore it on another computer or in another operating system, you may get Acess denied message upon trying to access a folder or a file.

    Please be aware that even if the user account you are currently logged on under and that you created the image archive under have the same name, they still have different IDs, therefore you may not have rights to access certain folders.

    Please note that a possible workaround might be becoming NT AUTHORITY\SYSTEM on Windows 2000/XP/2003.

    Thank you.
    Alexey Popov
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