How many times do I have to ask for a refund?

I've asked over 7 times for a refund of TI 8.0. I've used all the method that are available to me:

email support
voicemail sales
post a thread on this forum

The last response I got was this, 7 hours ago:

Hello Jamoke --

Please PM me and I'll take care of it.

Thank you.
__________________
Best regards,
Anton Gromov

Acronis, Inc.
395 Oyster Point Blvd. Suite 213
South San Francisco
CA 94080 USA
http://www.acronis.com/

Acronis... Compute with confidence

 

Well, did you PM him?

Acadia

 

Yes, I did. No reply.

 

Good grief, that was just several hours ago, he's only human (let's hope he hasn't gone home for the weekend)

Acadia

 

What do I need to supply to get a refund, and how do I get a confirmation that it was done?

 

My experience is that at least Anton can be reled upon to do what he says he'll do.

Again, several hours is hardly a benchmark for software refunds. I'll bet you have your refund within a week.