How can I submit a sample to Eset?

If I submit a newheur_pe, and it's not a false pos, Eset will tell me, right?

 

Usually not, because it's beyond Eset's engineers to respond to hundreds of samples submited by users. If it's actually a new virus a signature will be picked up so that it's detected by name. If it's a false positive it won't be detected whatsover. As of the next version, there will be an option to submit samples automatically with or without asking, or completely turn off this facility.

 

This feature will be great as we get a few Unknown Macro Viruses from Excel spreadsheets.

Keep up the good work Eset!!

 

Please excuse my obvious ignorance ... but what exactly do I submit? I have just scanned an infected computer that found almost 200 trojans 8 of which have been marked "please send sample to ...." but I do not have a clue what I am meant to be sending?
Hopefully this will be answered while I still have the computer.
thanks in advance

 

Option 1 (Easiest way) Put the whole computer in a box, and send it via UPS directly to our VirusLab

Option 2 (If you are not using Beta Version) Collect the files which are marked as suspicious on your HDD, copy them all into a subfolder named 'infected-files' after that, ZIP this folder and encrypt it with a password (just use 'virus' or 'infected') then send this to our Virus submisson email addy

Option 3 (Beta Version) Just submit the files via Button (new feature of the Betaversion)

Option 4 - read your Private Messegebox in 3 min

8^) HB.

PS: There will be shortly a tutorial available here regarding this

 

No worries, hope you have plenty of office space in that lab, 500 computers coming your way

The popup window advising that files can be sent is to short, luckily it does pop up a 2nd time, it would be better to remain visible and then have to close it.

Looking forward to it.

Cheers

 

This is what I call cost effective solution But i doubt the UPS trailer will make it to the virus lab. The streets there are very, very hard to pass for a lorry

 

Sagittarius is you BS?

 

LOL, no, not at all, Sag is from North Queensland, another reseller

Cheers

 

sorry about delay in replying to these posts ... I am one of those boring types who like to sleep at night ...
I have just replied to Happy Bytes private message and am about to try & locate said files.
thank you to all who responded

PS what is BS I'm hoping not what I at first thought ..

 

BS = Blackspear Happy thought we were one and the same

Cheers

 

LOL ... now there's an interesting concept ... but maybe we could do a trade .. your knowledge for my ... ummmmm, my ummmmm

 

LMAO, no trading of ummmm ummmm's will be allowed LMAO

 

Keep that up Blackspear, and you might find yourself banned from the forum .. LOL ... in any case, I'll have you know my ummmm ummmms are a very worthy bargaining chip ... and on that note, I think we should close this subject before we both get banned