HIPS does not work.

Windows XP sp3 (5.1.2600)
ESET 5.0.2126.0
Endpoint Antivirus

I am seeing on a lot of machines with these specs the warning, "Communication with the driver failed. HIPS does not work." Probably half of my clients have this message. I have roughly 400 clients to deal with.

The only feedback I've seen online about this suggests that I uninstall the software and then reinstall it. Since the uninstall requires a restart, that's quite a project for that many clients. And I have another 1,800 clients still to go. Am I going to have to install this twice to half of them as well? Obviously this is not realistic. Without something a little more enterprise-grade than re-installing, we'll have to dump ESET.

On an old thread somebody was asked for log files, which were provided, but no follow-up was posted, and I cannot find any suggestions for this online.

 

We get this message all the time BUT ONLY immediately after the installation (or upgrade of old version). When we reboot the clients, the message goes. Are you getting the message even after reboots?


Jim

 

Looks that way. I rebooted a number of machines following the install last night. They all got rid of the "restart recommended" message, so but the HIPS alert remains. Do I have to manually clear that alert out on these machines and if it doesn't come back, all is well?

 

If you're referring to manually clearing the messages *from within ERAC* then yes. There's no more errors transmitted, but the "last error" still shows. e.g. a "no error" does not wipe out the "previous error" column.

Jim