HiJackThis.exe doesn't work

Trying to fight the plague of optimizer pop ups by installing HiJackThis and, I keep getting a message saying There was a problem and the program is closing. Any guesses as to why and a solution?

Zhag

 

Hi Zhag,

What is your operating system?

You may have one of the variants of CWS (smartsearch2) which will stop Hijackthis from running.

First try this tool: http://www.safer-networking.org/files/delcwssk.zip
Unzip it, close ALL browsers, and run the miniromoval_coolwebsearch_smartkiller.exe file.

Then download CWShredder v.1.59.01.
Close ALL browsers and any open windows or programs before running CWShredder.
Unzip the program, double-click the CWShredder.exe to open it, then click the *Fix button (not the scan button) and follow the instructions you will receive when the program runs. Reboot if prompted.

Make sure you have the most recent version of Hijackthis 1.98.0-hotfix.
Create a permanent folder on your C: drive (example: C:\HJT\ ) and unzip the HijackThis.exe into the permanent folder. HijackThis must run from it's own folder and not the Desktop or Temp folders. It creates backups in the folder it is ran from, so if you should delete something you needed, you will be able to restore it from the backups.

If successful in getting Hijackthis to run, then post the log here in this thread.

Regards,

snap