Hijacked? I think so.

Hi there, you helped me out once in the past and I am in your debt. A friend of mine is going through a similar problem and I am trying to help him out. I got rid of what I thought were the problems but he is till getting popups warning him he has spyware... here is the hijackthis log:

Logfile of HijackThis v1.97.7
Scan saved at 1:17:38 AM, on 6/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
C:\Documents and Settings\Nick\Application Data\raes.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\arpa.exe
C:\WINDOWS\services.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Nick\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.pitchforkmedia.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.pitchforkmedia.com/
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Nick\Application Data\Mozilla\Profiles\default\o7ui37eb.slt\prefs.js)
O2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [Freedom] C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
O4 - HKCU\..\Run: [Nnoi] C:\Documents and Settings\Nick\Application Data\raes.exe
O4 - HKLM\..\RunOnce: [Ad-aware] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-aware.exe" "+b1"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: AOL Instant Messenger (TM) (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37982.9231828704
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

any help?

 

Hi Paulzy

Pls. save HJT in a convenient permanent folder such as C:\HJT\

Check the following items in HijackThis - close ALL windows\browsers except Hijackthis and click "Fix checked":

C:\WINDOWS\system32\arpa.exe

O2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - (no file)

O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab


NOTE....even in safe mode you may have to open taskmanager and end task on some of them before you can delete them.

Make sure you can view hidden and system files: Instructions here

Then Boot to safe mode: Instructions here

Delete:

C:\WINDOWS\system32\arpa.exe

Then reboot and use AdAware as described here:
https://www.wilderssecurity.com/showthread.php?t=15913

Then browse to the C:\documents and settings\\YOUR NAME\local settings\temp folder and delete all files and folders in it.
Then browse to the C:\Windows\Temp folder and delete all files in it.
Then in internet explore click tools>internet Options>General. Click on Delete Files make sure you get all offline content as well.

Then Disable system restore: Instructions here
Reboot

Enable System Restore.

Pls. post another log.