Help with Alexa

I'd appreciate any help with this one.
I believe it is called Alexa.

I've run Ad-Aware and removed one entry.
My hijackThis is attached.

***Thanks in advance.

Jay

 

This is the log:

Logfile of HijackThis v1.97.7
Scan saved at 1:09:47 PM, on 6/4/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\CCM\CLICOMP\RemCtrl\Wuser32.exe
C:\WINNT\system32\CCM\CcmExec.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Internet Explorer\IEengine.exe
C:\dlltemp.exe
C:\PROGRA~1\WinZip\winzip32.exe
C:\Documents and Settings\AConnolly\Desktop\Spyware\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://your-searcher.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://your-searcher.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://your-searcher.com/index.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://your-searcher.com/index.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://your-searcher.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Valleycrest Companies
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://your-searcher.com/index.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy:80
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://intranet/
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Client Access Service] "C:\Program Files\IBM\Client Access\CwbSvStr.Exe"
O4 - HKLM\..\Run: [Client Access Help Update] "C:\Program Files\IBM\Client Access\cwbinhlp.exe"
O4 - HKLM\..\Run: [Client Access Check Version] "C:\Program Files\IBM\Client Access\cwbckver.exe" LOGIN
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKCU\..\Run: [IEengine] C:\Program Files\Internet Explorer\IEengine.exe
O4 - HKCU\..\Run: [dllhelp] c:\winnt\dllhelp.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = NA.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = NA.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = NA.local

 

hi jkassabian

Run HijackThis, scan and when complete, remove the following entries by checking the box to the left and clicking "Fix checked":

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://your-searcher.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://your-searcher.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://your-searcher.com/index.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://your-searcher.com/index.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://your-searcher.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://your-searcher.com/index.htm
O4 - HKCU\..\Run: [IEengine] C:\Program Files\Internet Explorer\IEengine.exe
O4 - HKCU\..\Run: [dllhelp] c:\winnt\dllhelp.exe

Be sure you are configured to SHOW ALL FILES AND FOLDERS, including System and Hidden Files. If you don't know how to do that, see this link and follow the step-by-step directions for your Windows version.

Reboot in Safe Mode. Find and delete:

C:\Program Files\Internet Explorer\IEengine.exe
c:\winnt\dllhelp.exe

Reboot in Normal mode and post a fresh log here - not as attached log, pls copy the log in to your post.

 

I followed your directions, so far so good. I ran hijackthis again and have posted the log below per your directions. Please advise.

thank you again, you are a tremendous resource.

jay

Logfile of HijackThis v1.97.7
Scan saved at 8:02:57 AM, on 6/7/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\CCM\CLICOMP\RemCtrl\Wuser32.exe
C:\WINNT\system32\CCM\CcmExec.exe
C:\WINNT\System32\MsiExec.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Documents and Settings\AConnolly\Desktop\Spyware\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Valleycrest Companies
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy:80
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://intranet/
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Client Access Service] "C:\Program Files\IBM\Client Access\CwbSvStr.Exe"
O4 - HKLM\..\Run: [Client Access Help Update] "C:\Program Files\IBM\Client Access\cwbinhlp.exe"
O4 - HKLM\..\Run: [Client Access Check Version] "C:\Program Files\IBM\Client Access\cwbckver.exe" LOGIN
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = NA.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = NA.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = NA.local

 

Your log is clean now.

Please read: Why did I get infected in the first place

Regards,

Pieter