Harddisk(s) not visible anymore

Hi,

I installed the Acronis Disk Director Suite trial along with the OS selecter today under Windows Vista 64 bit and after completing the installation I can no longer access my D drive cause it tells me it needs to be formatted and my E drive is completely unvisible, what can I do to revert back to my old state (except for system restore, tried that) before the program was installed?


Thanks in advance,
Kevin.

 

My desktop shortcuts to programs and files on D: and E: don't work either, it seems I have lost all my data on my D: and E: drives (2x320=740GB)..How is this possible?

 

Installing DD and OSS should not have made your drives disappear.

Until you figure out what happened, don't do anything like format or write to either of the drives/partitions.

Have you tried uninstalling OSS and DD?

What does Windows Disk Management show for the drives?

What does DD show for the drives?

Can you post screenshots?

Are the D: and E: drives different physical drives or are they partitions on the same drive?

 

Thanks for the swift reply. I tried uninstalling both, the problem is still there, now my D: drive is visible but it tells me I need to do a format to use it, the D: and E: drives are diffirent physical drives. I've already made a call to the shop owner where I bought my pc, going there later today, I hope I can get this fixed, it would be disastrous if I lost all that data.

 

A nice program that I have used to diagnose (and fix) partition problems is Partition Table Doctor.

http://www.ptdd.com/

They have a free read-only demo mode, so you can download it and have it analyze your partitions, and tell you what they think is wrong.