The backup just stays in Queued. The Start button does not do anything. I tried Schedule Once in a couple of minutes, but nothing happened when the two minutes passed. I even had a computer repair shop go thru the program with me, showing me the controls. The Acronis install disk was recently bought retail, and I can't seem to find how to update the program online or even where the About is for the 'build' (version?). I look for new purchaser support but can find nothing but an offer for fee support. Maybe I'm missing a lot here. Can someone help? The WD external hard disk is recognized by the computer.