getting an error in trend micro online scanner

Discussion in 'other anti-virus software' started by john_84, Feb 26, 2004.

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  1. john_84

    john_84 Registered Member

    Joined:
    Feb 20, 2004
    Posts:
    13
    from the last 3 months i cannot run trend micro online scanner when it try to update i get an error message

    ERROR CODE :19

    ERROR STRING :patch.exe or Au patch local

    execution failed .
     
    john_84, Feb 26, 2004
    #1
  2. gerardwil

    gerardwil Registered Member

    Joined:
    Jan 17, 2004
    Posts:
    4,748
    Location:
    EU
    Hi,

    Maybe you can try this one:

    Code 19


    Your registry may be bad. (Code 19)

    To check your registry, click Check Registry. If the registry is bad, Windows will restart your system and go back to a previous registry that is good.

    Gerard
     
    gerardwil, Feb 26, 2004
    #2
  3. LowWaterMark

    LowWaterMark Administrator

    Joined:
    Aug 10, 2002
    Posts:
    18,280
    Location:
    New England
    You do mean this online scanner, correct? http://housecall.trendmicro.com/

    That error might be because you are blocking (or not trusting) the alternate sites that are used to download the files needed to run the scanner. It is not enough to trust just "housecall.trendmicro.com" because pieces of the scanner may be downloaded from various other servers, as well.

    A little while back Housecall started having the main ActiveX module download from regional akamai.net servers. Depending upon your browser settings and any filtering / blocking done in products like proxy or firewall applications, (if you have any), you might just be blocking the necessary components.

    The following thread shows how Housecall was downloading back in December:

    http://www.dslreports.com/forum/remark,8803007~mode=flat
     
    LowWaterMark, Feb 26, 2004
    #3
  4. john_84

    john_84 Registered Member

    Joined:
    Feb 20, 2004
    Posts:
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    thank for your idea i turn off my firewall now its working .firewall was blocking active x program
     
    john_84, Feb 27, 2004
    #4
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