Does anyone know what tests the Geek Squad (Best Buy) run when they "clean" your computer of malware? My home computer was hacked (I think) a while back and was full of trojans, viruses, spyware, etc. (some of which I got off). There was also a rootkit (which I could not remove) and possibly a really tough keylogger (which the hacker may have taken off). I suggested to my dad that he should have the computer wiped clean and re-install everything, and then get the IP address changed. I went back to college thinking this would do the trick. However, the Best Buy geek squad apparently convinced my dad NOT to have the computer wiped clean, and instead they did some "virus cleaner" option with 10 progams. I haven't seen the report yet because I'm at college. Would this Best Buy "Virus check" thing (if any of you know what it is, I dont think thats the actual name) adequetly clean my computer of malware, particularily hacker programs? Do any of you know the tests they run?