Floating point exception linux x86-64 rhes4upd4

after installed normally truimage on linux rhes4.0 upd4 (kernel 2.6.9-42.ELsmp) the program truimage write this messages:
Floating point exception
and the log file (messages)
kernel: TrueImage[26588] trap divide error rip:885eee1 rsp:f57fe9ec error:0
The program truimagecmd write the same error.
The log of installation is correct and the modules are installed on the kernel correct.
The kernel is on xeon x86-64 on x86-64 installation redhat.
help me...

 

Have you checked that your kernel and architecture is supported.
Not sure if this makes a difference, but I seem to recall that only 2.4 and 2.6.6 kernels are officially supported.

F.

 

yes on the site the release red hat es 4.0 are support and the architecture 86-64 bit..
view:
http://www.acronis.com/enterprise/products/ATISLin/comparison.html

64-bit and 32-bit processors

SuSE 8.0, 8.1, 8.2, 9.0, 9.1, 9.2, 9.3, RedHat 7.3, 8.0, 9.0, Advanced Server 2.1, 3.0, 4.0, Enterprise Server 3.0, Fedora Core 1, 2, 3, 4, Mandriva 8.0, 9.2, 10.0, 10.1, Slackware 10, Debian stable and unstable (sarge), ASPLinux 9.2, 10, 11, Server II, VI, Virtuozzo 2.6.x, Gentoo, UnitedLinux 1.0, Ubuntu 4.10, TurboLinux 8.0, 10.0

 

I suggest you raise a support request, or if you have other support options, make use of them as soon as possible to get the ball rolling.

F.