I have a short story to tell about a guy I used to work with. Have to tell someone. He's been using a laptop for about six years (that I know of), and during this time, has had me solve all sorts of problems, such as format his hard drive, reinstall his operating system, and on one occasion, remove a 'bot' like attack, where another user had full control of his system. This user repeatedly tried to log-in to his internet banking account, and only stopped after his bank notified him, and he game me a call. did he give me a call (I reinstalled his operating system - Nod, Kaspersky and several others could block 'explorer.exe' but not remove the problem). Anyway, more recently, he asked me to send him some 'training' files in excel format. After I emailed him, he kept replying 'he could not locate these files'. What was happening, was that he was saving the files to IE or Firefox's default folder, and had no idea how to search for the files. I came up with a solution, to send him files over MSN. After sending him the excel spreadsheet, I watched as the file was idle for several minutes. After I messaged and said, 'you saving the file?', he replied, 'yes, trying to!'. I was patient, and cancelled the request, then sent it again. And again, and again. After the last attempt, I said, 'ok, now open the file', and he replied, 'I don't have it'. I was still patient, so I said, 'yes you do, tell me where MSN is wanting to save the file?' He kept replying, 'I don't have it, you never sent it.' I couldn't stand it anymore and just logged off. Anyway, yesterday another problem emerged. His cable modem was failing to connect, so he gave me a call saying 'something's not working!'. Knowing how long the call might turn out to be, I said, 'look here, this is the technical support number, they're open till midnight, give them a call'. To which he freaked out and said, 'what will they get me to do?!'. I said, 'they will guide you through the process, most likely, reset your modem settings, which is really easy to do, so don't worry about it'. After a few hours had passed, I received another call, to which he was 'hysterical' by now. I have to say, I found this quite amusing as I knew this call would come. He was screaming, 'I've been on the phone for hours!!! They aren't able to help me!!! They kept saying, click on the start button! Click on the start button!!! THERE IS NO START BUTTON, WHERE'S THIS START BUTTON?!!' I said, 'hold on a second there, what do you mean, you don't know where the start button is?' He replied screaming, 'THERE'S NO START BUTTON!!!! $&$($! @*@(! THERE'S NO START BUTTON!! I CAN'T STAND THIS ANYMORE!! HELP MEE!!!!' (then started crying, I think, well sounded like it) I started to laugh, and said, 'what do you think that button is you click on in the bottom left-hand-corner of the screen, you think that might be it?' He said, 'THAT...THAT'S JUST SOME FLAGS!!!!' I was really finding this amusing by now, the guy couldn't find the start button, something everyone clicks on, and he thinks it's just a picture of some 'flags', like decoration! I was shocked. I know we all have different skill levels, but thinking the start button is nothing more than just 'flags', that is by far one of the most unbelievable things I've ever heard. This all coming from a guy who logs on to the net everyday for the past several years. I've heard it all! I mean, how many others are there like him out there?! Note: Maybe Vista (and Windows 7) made a mistake removing the word 'start'!