Firefox Problem

Discussion in 'ESET Smart Security' started by encus, May 3, 2012.

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  1. encus

    encus Registered Member

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    Hi Eset.

    I've been using ESS 4.2.64.12 and noticed that Firefox takes too long to open (approx 10 seconds) lately. Usually it opens very fast, like only 2 seconds.
    I haven't installed any new software so far, so what's the problem here? o_O

    Thank you.
     
  2. Marcos

    Marcos Eset Staff Account

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    Could you check the size of the file "%APPDATA%\Mozilla\Firefox\Profiles\%Profilename%\sessionstore.js" ?
    Does excluding it make a difference?
     
  3. encus

    encus Registered Member

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    Hi Marcos.

    I don't know cause it seems like I'm having trouble on finding that file you said above.
    Anyway, I've already tried to disable the protection of ESS temporarily then I opened Firefox again and it's back as fast as it used to be (took only 1 second). So my guess is that the problem comes from ESS.

    Thank you.
     
  4. ronjor

    ronjor Global Moderator

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    Try clearing your internet history in Firefox.
     
  5. Marcos

    Marcos Eset Staff Account

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    Firefox stores information about open tabs or visited sites in the above mentioned js file which can grow to dozens of MB. Since js files are thoroughly scanned for script malware, under specific circumstances it may take seconds to scan sessionstore.js.
     
  6. encus

    encus Registered Member

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    Done that but still no change at all :'(

    Thank you.
     
  7. encus

    encus Registered Member

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    Since the first time I installed Firefox, I've made the settings so all history (including browsing history, temporary files, cache, cookies, stored username & password, site preferences, etc) will be cleared when Firefox closes.
    So I think that is not the problem here :'(

    Thank you.
     
  8. dwomack

    dwomack Eset Staff Account

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    Have you downloaded any add-ons lately? Those and Firefox checking for updates during loading of the browser may cause it to take longer than usual.

    To test whether or not ESET is involved, you could always temporarily disable protection, check Firefox's start time and then re-enable protection. I've always experienced long lag whenever loading Firefox for the first time after a reboot of the system.
     
  9. Marcos

    Marcos Eset Staff Account

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    If disabling real-time protection makes a difference, I'd suggest excluding the js and htm? extensions from scanning for a test, one at a time. Narrow it down to the particular option will shed more light.
     
  10. twl845

    twl845 Registered Member

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    I'd say that's a good guess. :)
     
  11. encus

    encus Registered Member

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    No, I haven't downloaded any add ons lately.
    And yes, I have tried to disable the ESS protection temporarily as I've mentioned before in the above post.

    Thank you.
     
  12. encus

    encus Registered Member

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    Done that but still no luck :'(

    Thank you.
     
  13. Marcos

    Marcos Eset Staff Account

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    Does disabling real-time protection make a difference? If so, generate a Procmon log at the point the issue occurs, compress it, upload it somewhere and PM me the download link.
     
  14. encus

    encus Registered Member

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    Thanks, Marcos.
     
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