files open

Trueimage for Windows server 8.0 build 768

Feature: Image as Drive
Trying to copy some folders back from image to my server I got the message "copy not possible source file may be open"

Any solution?


Regards

jkimmel

 

Hello jkimmel,

Thank you for choosing Acronis Server Disk Backup Software.

Please download the latest build of Acronis True Image 8.0 Server. To download the 903 build please register your program at Acronis support database. Before you can register the product you should create an account on our site or just log in if you have already created it.

Then please try to explore your image archive and copy folders again.

Thank you.
--
Irina Shirokova

 

I'm afraid your hint made no change.

Regards

jkimmel

 

Hello jkimmel,

Could you please create screen shots of your actions in "Explore Image" wizard and a screenshot of the error message and send it to support@acronis.com along with the link to this thread? Please note that you should have the latest build, please update your program to the 903 build. We will try to investigate the problem and help you with the solution.

Thank you.
--
Irina Shirokova

 

Thank you for your help.
In the meantime I contacted the german phone support and was told it may be a question of rights management which proofed as true.
Regards

jkimmel

 

Hello jkimmel,

Glad to hear that this issue has been resolved. If you have any questions concerning our software, please feel free to ask us.

Thank you.
--
Irina Shirokova