FDISR & Shadow protect

Indeed your experience and grnxnm had convinced me a change was worth looking at but ...... not with that level of support interest

 

Sorry guys, we'll get to this issue as soon as higher priority issues are resolved. It's in our queue.

No matter how large your business grows, time and manpower will always be scarce resources. If we had infinite resources we would be addressing this issue now, but our resources are currently tied up working on tasks with much higher priority. We generally prioritize things based on the impact (number of users/customers who are affected) and unfortunately for FD-ISR users, we have (as far as we know) almost no users in our current install base who concurrently use both FD-ISR and ShadowProtect. I can only ask for your patience on this one. We will get to it.

 

Thanks for the reply I value your input in the forums a great deal they are always instructive

but in my case I basically recieved no support for a incident....due to a clash centered around a VSS, with good support I would have been recovered and changed over to RSS.

I'm simply don't care if I use RSS or VSS a fix is not important to me support is - that cost SC at least a handful of sales for my machines and any friends or collegues.

 

@starfish_001

Update?

 

That's great Pete. I'd like to see this conflict cleared up once & for all.

...screamer <-- going to shovel some snow

 

Great thx for pursuing this.

 

as for Storage Craft I gave up after a couple of chase emails - they are not interested I assume - oddly I'm not interesting giving them any money

 

Not getting a reply to your emails, doesn't mean anything. They don't have always the time to reply to emails and if they know it already, they are going to spend more time on fixing it, than replying to emails.
I've sent two emails to Raxco in total, they didn't reply either and Raxco's support has always been praised into heaven at Wilders. I don't really care about that and I won't ditch FDISR for that.
If they find the contents of my emails important enough, they will remember it, when the time is right.

 

Your choice of course but I don't use products that don't provide me support - last time I installed SP it left the machine unbootable. I'd expect support for that ..

as for Raxco they have always replied within a couple of days

 

Outstanding

Leapfrog/Raxco rocks; remarkable work.
They have really been able to deal with virtually everything we have been able to throw at them.
I hope the FDISR sales are going well.

You mean an update release or just ask for a new version?

There must be a few "custom" builds out and about by now.
I got a modified version for conflicts with CyberHawk and protected drivers:
Pete, do you know if there will be a sort of compiled update with "all" the mods that we have been pursuing?

?Waiting for all these mods to be incorporated in the "vista" release.

Thx Pete
Regards.

 

Another reason for me to put ShadowProtect next in line, when I'm getting tired of Acronis True Image.

 

Peter. Does this mean you have changed back to VSS now, or are you staying with RSS? Must admit I am finding RSS a bit quicker now I have changed. Any advantage to VSS that you know of?

 

@Peter2150

Forgot to add: kudos to you for pursuing this.

Heh: Peter rocks
Regards

 

The real advantage of VSS is that any VSS-compliant writers (apps that produce data and are aware of the VSS framework and work with it, such as Exchange, MS SQL, Oracle, IIS, etc) will quiesce when the snapshot is established. This results in nice clean backups. However, if you're a home user it's unlikely that you'll have these types of apps installed on your system so the biggest benefit of VSS is that the images taken will have the filesystem in a flushed/clean state. For NTFS this isn't so important. For FAT it can be very nice. Some programs such as ShadowProtect will ensure that the filesystem is flushed and clean even if VSS is not used. I don't know if FDISR does this as well. If FDISR doesn't, and if you're using FAT, you would probably benefit by using VSS even if you aren't running any of those server products.

 

FirstDefense only works with NTFS.

Acadia

 

Okay, thanks for the info!

 

So does that mean that you can still use VSS with shadow protect and FDISR or are you still needing to switch to using RSS instead?

 

So if you've already made snapshots with VSS and switched to using RSS would it do something bad to the snapshots?? What about when importing archives from a USB hard drive that were created using VSS and now switched to RSS and wanting to import them, would it not bring over all info from the archive? According to another post if you use some certain server software there is a conflict with using RSS. Thinking of just getting the fix from raxco and staying with VSS. However if ATI 10 works with VSS just fine along with FDISR and they don't fight over it then why is Shadow protect so much better than ATI when you have to get fixes for shadow protect to work right with FDISR and ATI you don't? What issues don't you like about ATI?