False Positive

Discussion in 'ESET NOD32 Antivirus' started by Nobel, Dec 19, 2009.

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  1. Nobel

    Nobel Registered Member

    Joined:
    Sep 6, 2008
    Posts:
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    Our company uses the Professional Support Program Remote Anything (slave.exe and Master.exe in the zip file), and we are very sorry to NOD32 detects it as a trojan and removes it from our customers, and our machines.

    I have written to nod32 firm that is a false positive, and it was removed, but now it detected it again as a virus and not only that, Nod32 is also blocking http://www.twd-industries.com/

    It looks like cikane ....
     

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    Nobel, Dec 19, 2009
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  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
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    The site is not blocked. The archive in question contains a remote administration program so it's correctly detected by advanced heuristics due to its nature and purpose. ESET's engineers will analyse it and probably reclassify it as a potentially unsafe application which cover such tools.

    For instructions how to submit a potential FP or suspicious files in the future, read this KB article.
     
    Marcos, Dec 19, 2009
    #2
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