False Positive

Discussion in 'ESET Smart Security' started by 3nigma, Feb 26, 2009.

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  1. 3nigma

    3nigma Registered Member

    Ok, my virus definitions have just been updated about 30mins ago and one of my programs has been quarantined by Eset. I have used this program for months, i am 100% positive it's not a virus Eset claims it to be.

    The program in question is called Universal Extractor.


    Can anyone inform Eset of this mistake and send out new virus definitions as soon as possible. This isnt the first time this has happened, a while back Eset started sending all the uninstallers of Innosetup files to quarantine. Thankfully, it wasnt set to delete them. :cautious:
  2. agoretsky

    agoretsky Eset Staff Account


    The download seems to be unavailable right now.

    What was the exact threat detected by ESET's software and which version of ESET's virus signature are you using?

    Knowing that will help ESET investigate the issue.

    You can also send a copy of the file to ESET at samples@eset.sk inside a .ZIP or .RAR file protected with a password of "infected", a Subject: of "possible false positive" and a link to this message thread for examination by ESET's virus lab.


    Aryeh Goretsky
  3. proactivelover

    proactivelover Registered Member

  4. 3nigma

    3nigma Registered Member

    Thanks for the quick response. This is the name of the threat that Eset detects
    when i attempt to use Universal Extractor.

    Version of Virus Signature Database. 3893 (20090226)

    Ah,, thank you. I'll send them an email as soon as possible. Thanks for your assistance. :cool:
  5. proactivelover

    proactivelover Registered Member

    3894 fixes this FP
  6. 3nigma

    3nigma Registered Member

    Yep, i restored the file from quarantine and scanned it with Eset. New definitions dont recognise it as a virus. :D

    I have another False Positive to report. I use this program from time to time. Until yesterday i had it zipped on my external HDD, then when i unpacked it. Eset flagged it as a virus. :(


    3895 (20090227)

  7. funkydude

    funkydude Registered Member

  8. 3nigma

    3nigma Registered Member

    Well, i sent them an email + Sample yesterday. No update as of yet unfortunately. Has anyone else downloaded this file and got the same result. :doubt:
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