False Positive regarding FreeApp.exe

Discussion in 'ESET NOD32 Antivirus' started by freeapp, Jul 12, 2010.

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  1. freeapp

    freeapp Registered Member

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    Hello ESET,

    This is freeapp from Cheng Du VTools Information Technology.

    Your program ESET Smart Security 4 and NOD32 have mistakenly detected our green program freeapp.exe as a probably unknown NewHeur_PE. Here is the analyzing report from VirusTotal.

    ~ Virus Total Results Removed per Policy - ESET Will See Report ~

    This is absolutely a false positive. Freeapp.exe is high-test, absolutely without any virus or spyware. This is the latest beta 3 version which will be released recently.

    Detailed information can be found at:

    http://www.freenew.net/beta03/

    We have contacted your ESET always since we detect this issue in last week but fail to get any information from these emails (support@eset.com,samples@eset.com, samples@eset.com). So please ask the related staff to address this issue and help us solve it ASAP. This false positive has put off the release schedule more than one week, which bring a lot of lost to our company and our customers. A quick assistance on this issue is highly appreciated.

    Thanks in advance.

    Snipped: personal email addresses removed
     
    Last edited by a moderator: Jul 12, 2010
  2. Rmuffler

    Rmuffler Former Eset Moderator

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  3. Marcos

    Marcos Eset Staff Account

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    To my best knowledge, the detection was temporarily removed but the file will need to be analyzed deeply due to its suspicious characteristics.
     
  4. freeapp

    freeapp Registered Member

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    Jul 10, 2010
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    Hi Richard and Marcos,

    Thank you very much for the update on this issue. Should you need more information please feel free to let me know.
     
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