False Positive regarding FreeApp.exe

Discussion in 'ESET NOD32 Antivirus' started by freeapp, Jul 12, 2010.

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  1. freeapp

    freeapp Registered Member

    Hello ESET,

    This is freeapp from Cheng Du VTools Information Technology.

    Your program ESET Smart Security 4 and NOD32 have mistakenly detected our green program freeapp.exe as a probably unknown NewHeur_PE. Here is the analyzing report from VirusTotal.

    ~ Virus Total Results Removed per Policy - ESET Will See Report ~

    This is absolutely a false positive. Freeapp.exe is high-test, absolutely without any virus or spyware. This is the latest beta 3 version which will be released recently.

    Detailed information can be found at:


    We have contacted your ESET always since we detect this issue in last week but fail to get any information from these emails (support@eset.com,samples@eset.com, samples@eset.com). So please ask the related staff to address this issue and help us solve it ASAP. This false positive has put off the release schedule more than one week, which bring a lot of lost to our company and our customers. A quick assistance on this issue is highly appreciated.

    Thanks in advance.

    Snipped: personal email addresses removed
    Last edited by a moderator: Jul 12, 2010
  2. Rmuffler

    Rmuffler Former Eset Moderator

  3. Marcos

    Marcos Eset Staff Account

    To my best knowledge, the detection was temporarily removed but the file will need to be analyzed deeply due to its suspicious characteristics.
  4. freeapp

    freeapp Registered Member

    Hi Richard and Marcos,

    Thank you very much for the update on this issue. Should you need more information please feel free to let me know.
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