Failure Security Options

long time user of nod 2.7. never had a problem.
have tried nod 3 last year and currently trying nod 4.
when administrator account and limited account are both logged on: try to update nod and computer freezes. pointer moves but clicks produce nothing. nod is "swirling" on update page indicating it's trying to update- online or off. task manager will not activate. cntrl alt delete eventually produces Failure Security Options on black screen. have to do a hard shut off to recover. ( update was attempted on limited user account)
never had this issue before installing nod3 + 4.
did the google search - nothing applies to my issue.
vista 32 home premium.
any ideas?
thanks

 

Hello prog,

Does the same thing happen when v3 of the ESET software is installed?

 

Haven't tried that this year. Don't have much time, I was hoping for an easy answer. Not lazy, just time deprived and spoiled by nod 2.7.

Thank you Wayne

 

Wayne- I ended up trying trying to recreate the earlier Failure....It happened again immediately. Couldn't even open Nod--hard shutdown. Removed v4,installed v3. Tried it - no problems. What could be a deal breaker for me is the inability to control automatic updates I.E.: asked before downloading signature files. That's one thing immediately noticeable; any way around this as in v2 + v4? If not I'll go back to v2 until hopefully v4 is more stable.
Has this Failure issue been seen elsewhere in v4? I'd like to upgrade from v2.7 at some point.
Thank you.

 

Has this Failure... been addressed elsewhere? At some point I'll have to upgrade to V4.

Thank you

 

bump bump

 

What Vista Service Pack are you running? Is the User Account Control enabled or disabled? I have tried replicating this issue with SP1 and am waiting on the upgrade for SP2 to finish so I can try it again. So far I have not seen the same issue.

 

I'm using sp1 with user account control on.
I've opened a case with ESET. Sent them a SYS insp. file this A.M. Am using Nod 32 V3 with no difficulties so far.
Thank you very much for responding. I appreciate your continued efforts. I'll keep checking back for anything further and will keep you posted on any ESET response.

 

Thanks for the assistance. Had trouble with V3 + V4 of varying kinds---more with V4.
I've gone back to V2.7.....

P.M. sent to Wayne

 

An update :
Trialed a couple of other antivirus products and didn't have the same problem.