Failing to start Acronis from CD or the Acronis Statup Manager

Discussion in 'Acronis True Image Product Line' started by Martinus, Mar 31, 2009.

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  1. Martinus

    Martinus Registered Member

    Jun 19, 2008

    I have Installed ATIH2009 and created both a CD and the Acronis Startup Manager.

    When I try to load TrueImage from cd or from the Secur Zone, I get an "Error loading Linux Kernel". Also, when on the startup sceen, if i use the mouse, the computer freeze.

    Details of system :
    Cpu : Intel Quadcore QX9700
    Board : Intel DX38BT
    RAM : 4gb
    2x Seagate 160gb in Raid0 setup
    1x external drive 1000gb on eSata on Marvel chipset on Intel Board
    Video : ATI 4870x2
    OS : Vista 64bit Ultimate
    Keyboard : Logitech G15 USB
    Mouse : Logitech G5 USB plugged on Keyboard.
    Printer : Epson Stylus Photo RX500 USB
    UPS : APC RS1500 with USB cable plugged on PC.
    Using Acronis TrueImage Home 2009 (Couldn't find the build number)

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Martin,

    Thank you for using Acronis True Image

    Please make sure that you are using the latest build of Acronis True Image Home 2009 (#9709). You can check it navigating mouse cursor to upper line of the program then press ALT + left mouse button -> Help -> About

    If the build number differs from the latest one, please download and install the latest build, re-create Acronis Booting rescue media and re-activate Acronis Startup Recovery Manager. Check the functionality.

    If this doesn't help, please let me know the license number via PM, I will provide you with an ISO file to create another Acronis Booting Rescue Media.

    Thank you.

    Oleg Lee
  3. Martinus

    Martinus Registered Member

    Jun 19, 2008
    Hello Oleg,

    I had build 9709 when I had the problem. I downloaded the ISO and tryed it. It seem to work.

    I feel safer that now I can restore my system.

    I hope the next build will correct this. I would prefer to use the Startup Manager from the Secure Zone. I tend to lose CD's :D

    I sure gonna keep that CD in a safe place that i can remember.

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