Failed to read from the sector 83,587,735

I have this error when I back up my drive, I have tried three different drives and they all give me this error. I have even formatted one drive but still I the error. I get this error doing all types of backup's. I have installed the latest update but this made no difference.

I have attached my log file

Gizzburn

 

Since this is a read error, it is on the drive you are backing up, not the target drive where you are saving the backup.

Have you run CHKDSK d: /R (where d: is the letter for the drive you want to backup)?

Are the three different drives that you have tried all the target drive?

 

Ah yes that makes sense now, I will do the test on the drive that is being backed up and let you know.


thanks... Gizzburn

 

I look forward to hearing more.

 

Hello Gizzburn and jmk94903,

Thank you for choosing Acronis Disk Backup Software.

This issue can be caused either by bad blocks on your HDD or SnapAPI module. Please refer this article for the detailed information.

Thank you.
--
Alexander Nikolsky

 

Ok tried all of the above and nothing has worked, I have used numerous tools to scan the hd's for errors and run a couple of defrag progs all did not show any errors on the source drive, but I still get a failed to read when its nearly completed the scheduled backup. If I do a quick backup it works fine using the same source drive and completes with no errors.
Anymore ideas please.

Gizzburn

 

Hello Gizzburn,

Thank you for your interest in Acronis True Image

Can you please clarify the exact title of Acronis program? Do you use any encryption or other backup/restore software?

Can you please attach the following diagnostic information which will help us localize the issue:

Please download Acronis Report utility available here and run it. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive. This would provide us with detailed information on the hard disk partition structure.

Best regards,
--
Dmitry Nikolaev

 

Ok Program is True Image Home 2009 build 9709 with no encryption or other backup software used.

File attached is compressed with winrar.

thanks
Gizzburn

 

Hello Gizzburn,

Thank you for the provided information.

According to the provided file, Disk 1 Partition 2 and Disk 4 Partition 1 contain bad blocks. You should get rid of them. You can try to remap them using an approrpiate third-party software.

Thank you.

--
Oleg Lee

 

Ok update

I have now got it working on the scheduled task and it completes now without any errors. I found a program called HDD Regenerator, I ran this program on the drives with bad blocks and it has fixed them.

Thanks for all your support ..

Gizzburn

 

Hello Gizzburn,

Thank you for your interesting in Acronis True Image

Thank you for contacting us and confirming resolution of the issue.

Best regards,
--
Dmitry Nikolaev