Failed to process pair script ...

Hello,
I'm running Acronis Group Server 9.5 build 8115 on my Windows 2003 server, and i would like to schedule backups (Linux host - Suse SP2 running the Acronis Agent 9.5 build 8115) but it does not work.

I get the following issue :

Code:

Failed to process pair script xxxxxxxx

How can I fix this problem ?

Thank you in advance

 

Is there anyone here who has already had this kind of issue ?

The only piece of information I have about this issue is the following warning i got thanks to my Linux agent : Failed to process pair script xxxxxxxx

Thank you in advance

 

Hello ThomasP,

Thank you for choosing Acronis Remote Server Backup Software.

We are sorry for delayed response.

I would recommend you to download and install the latest build (8163) of Acronis True Image Echo Enterprise Server. To get access to updates you should first register your software. Please make sure to update all installed components, as they need to be the same build in order to interact properly.

If the problem persists with the latest build, pleasesubmit a request for technical support. Attach all information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

Thank you.
--
Marat Setdikov