Failed to delete Medfos Trojan

Hi,

Recently I faced with this issue that ESET unable to delete medfos.AU Trojan and when I hit the delete button an error will come up says error while deleting.

Any advise in this regard would be appreciated.

Thanks,

 

For completeness:

- version and platform of the operating system: Windows 7, 64bit

- the name of the ESET product: ESET Smart Security 4.2.76.0

- information about installed ESET modules:
Virus signature database: 7332 (20120726)
Update module: 1040 (20120313)
Antivirus and antispyware scanner module: 1365 (20120724)
Advanced heuristics module: 1121 (2011120
Archive support module: 1147 (20120620)
Cleaner module: 1057 (20120626)
Anti-Stealth support module: 1031 (20120613)
Personal firewall module: 1082 (20120515)
Antispam module: 1022 (20120601)
ESET SysInspector module: 1225 (20120629)
Self-defense support module: 1018 (20100812)
Real-time file system protection module: 1006 (20110921)

 

It would definitely be a good idea to contact ESET Technical Support either by phone or email to get help cleaning medfos.AU from your system.

In the meantime, you can also check out this KB Article.

 

dwomack is right you need to get in touch with support, the Trojan you have is a nasty one..

 

Perhaps we could help better if we knew if it was a detection in memory or if a file was detected. At any rate, it'd be good to enclose a complete log record containing the full path and the detection name when reporting an issue with cleaning.