Failed client handling

Discussion in 'Other ESET Home Products' started by klomph, Apr 22, 2009.

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  1. klomph
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    klomph Registered Member

    On our ERA Server we sometimes get a bunch of error messages like:
    "Error: "CCServiceRoutine(HandleClient): Failed client handling, code: 22 ((servername/clientname/clientmac address),
    connection 'client ip address:port')""

    On the server there is no additional informatie (no threats or event messages) regarding the client.

    We are running server version: 3.0.105.
    The clients are using 3.0.672

    When it happens it happens for a lot but not all of our clients.

    Can anyone help me resolving the issue or pointing to the cuase of the error?

    Regards,

    Bert Klomp
  2. CarlB
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    CarlB Former Eset Employee

    Have you tried the database compact and repair option? Tools -> Server Options -> Server Maintenance.

    Also, you can try manually deleting the clients that throw the error (all instances of them, if necessary) and letting them report back in to create new records.
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