Failed client handling

Discussion in 'Other ESET Home Products' started by klomph, Apr 22, 2009.

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  1. klomph

    klomph Registered Member

    Joined:
    Apr 22, 2009
    Posts:
    1
    Location:
    Netherlands
    On our ERA Server we sometimes get a bunch of error messages like:
    "Error: "CCServiceRoutine(HandleClient): Failed client handling, code: 22 ((servername/clientname/clientmac address),
    connection 'client ip address:port')""

    On the server there is no additional informatie (no threats or event messages) regarding the client.

    We are running server version: 3.0.105.
    The clients are using 3.0.672

    When it happens it happens for a lot but not all of our clients.

    Can anyone help me resolving the issue or pointing to the cuase of the error?

    Regards,

    Bert Klomp
     
  2. CarlB

    CarlB Former Eset Employee

    Joined:
    May 17, 2007
    Posts:
    37
    Have you tried the database compact and repair option? Tools -> Server Options -> Server Maintenance.

    Also, you can try manually deleting the clients that throw the error (all instances of them, if necessary) and letting them report back in to create new records.
     
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