I've been sitting on hold for nearly 40 minutes with Eset support. I figure I might get a faster response here. Is there any good documentation on configuring exclusions via the Remote Administrator? If I want to exclude all .mdf files do I do a *.mdf or .mdf? I figure *.mdf makes more sense but I just want to be sure. Second, if I want to follow Microsoft's recommendations on exclusions (http://support.microsoft.com/kb/822158) does NOD32 recognize variables like %windir% and %systemroot%?? Is there a list of variables that I can use for exclusions? One other question not related directly to exclusions but is there any best practices for managing the packages? I was thinking that I would need to create separate packages with configurations specific for certain servers like Citrix, SQL, etc with different exclusions. Is it a problem to put all the exclusions even if they don't really apply to the server that NOD32 is installed on? For example, if I put an exclusion to not scan C:\Program Files\SpecialProgram but the folder doesn't exist on most of my servers will any errors be generated or will NOD32 just ignore it? If I can put all the exclusions in every package, then I'm thinking the only thing I'll need to do is have two packages. One for PCs that I can scan during the day (since most users turn off their PCs at night) and one for everything else that gets scanned in the wee hours of the morning. Any recommendations?