Evidence Eliminator Error Help

Support now gone, but can anyone help with an error that occurs while Securing Directory Structures...

Error Report states:
An error has occured during this process.
Application:
Section: subLowLevel

Currently running in a Windows XP environment

Many thanks in advance!

- Up a Creek

 

maybe run chkdsk and check the hd for errors

 

Many thanks for the suggestion!

Ran CHKDSK /F but found no disk problems, EE error message continues.

For what its worth, have included the entire "error message" below, just in case it might jog someone's memory of past problems and possible resolution.

Thanks again!


Error: File creation failed during NTFS directory structure securing.
Finalizing process...<OK>
NTFS directory structures secured on C:\ <OK>
Error in subLowLevel

########## START OF ERROR REPORT ##########

THE ERROR THAT HAS OCCURRED IS DESCRIBED BELOW. PLEASE
*READ CAREFULLY* ANY INSTRUCTIONS GIVEN BELOW WHICH MAY
HELP YOU FIX THIS ERROR YOURSELF IN A FEW MINUTES:

An error has occurred during this process.

Application:
Section: subLowLevel
Number: 0
Description:

Generally you will be able to ascertain the cause
of the error from the above information. If however
the cause of this error is not clear and/or if it
persists, please relay the above information to
technical support who will check it out for you.

########### END OF ERROR REPORT ###########

 

Finally, resolved with new anitvirus software. Thanks!