Event ID 6004 after Installing Version 4

On 4/10/09 I upgraded from V2.7 to V4 (4.0.417.0) and have been getting ID 6004 messages in Event Viewer ever since. I know that the events are related to Nod32 since I have never received this error and they started occurring immdeiately after upgrading to V4.

Does anyone know how to fix this?

 

Here is an article related to Event 1D 6004

http://technet.microsoft.com/en-us/library/cc733881.aspx

Did you uninstall NOD 2.7 before installing 4.417 ?

 

Also, in a past thread you were dealing with more than one machine, is that still the case today and is this happening on all PC's ?

V2.7 Upgrade to V3

 

Bubba,

Yes, I upgraded from V2.7 to V4 on three of our workstations. All three machines are now getting the same error messages. The errors occur whenever the user accesses a network share.

I just ran a test on my computer. I checked the event log prior to accessing a network share to see when the last event occurred. I then accessed a file on one of the network shares. I then went back into the event viewer and noticed a new ID6004 event that was a result of my test.

After this, I uninstalled V4.0, rebooted, deleted ESET directories and rebooted again. I then reinstalled V2.7 and re-ran the above test. This time, I did not get the event 6004 message.

I then completely uninstalled V2.7 and installed V3.0.684.0. After installing V3, I once again re-ran the test and did not receive the error message.

The conclusion appears to be that there is something wrong with the latest build of V4. I hope the above troubleshooting steps help find a solution.

Thanks.

 

It's been a week since I posted my response to Bubba and have not received any follow-up posts. Has Eset acknowledged that there is a problem with the current build?

Also, I left a voicemail for tech support to call me and they have not responded either.

 

Takes a while to get a phone call

 

Are you aware and\or have you considered installing the latest 424 build ?

ESET NOD32 Antivirus v4.0.424.0 released

 

Is it a stable release? Has the problem that I was having been corrected or is this a trial and error test?

 

I can only speak for my past\present installations and say that all builds from ver 2.* to 4.* have been stable.

In looking for "ID 6004" issues, I have seen a couple of different descriptions. In event viewer what does the "ID 6004" description actually say and does it mention packets and\or hdw drivers ?

 

Bubba,

This is what the entry in the system log looks like:

Event Type: Error
Event Source: EventLog
Event Category: None
Event ID: 6004
Date: 4/11/2009
Time: 2:10:47 PM
User: N/A
Computer: XXXX
Description:
A driver packet received from the I/O subsystem was invalid. The data is the packet.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:

Hope that helps.