ESS freezes when configuring FW rules and zones!

Discussion in 'ESET Smart Security' started by ninelives, Jul 9, 2011.

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  1. ninelives
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    ninelives Registered Member

    This never used to happen but now when I try to configure the firewall ESET SS just freezes on me! How do I fix this?
  2. NoobStick
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    NoobStick Guest

  3. ninelives
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    ninelives Registered Member

    Thanks for the quick reply, but I did have it on learning mode, and I just finished re-installing the whole program.

    It is still freezing no matter what mode I put the firewall into. Please help. This is really frustrating me!
  4. NoobStick
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    NoobStick Guest

    Last edited: Jul 9, 2011
  5. ninelives
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    ninelives Registered Member

    So far nothing I've tried has worked.

    What I've done:

    -Reinstalled ESS
    -Followed these instructions: http://kb.eset.com/esetkb/index?page=content&id=SOLN941
    -Waiting for an hour after clicking "Configure rules and zones"

    I don't understand!!! I was just using this tool the other day. What happened?
  6. ninelives
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    ninelives Registered Member

  7. NoobStick
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    NoobStick Guest

    Hi
    Have you installed a new program recently? do you have any other security software running? if yes try to uninstall all other security software. (or recently installed program),
    and yes it can be like finding a needle in a haystack sometimes.

    Regards

    NoobStick
  8. ninelives
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    ninelives Registered Member

    I have nothing else running, please help me with this its very frustrating.
  9. ninelives
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    ninelives Registered Member

    I just need to know if there is a way to access the file that has to do with configuring the firewall!

    There is something wrong with my computer, because it works perfectly fine on my laptop.

    Any help would be appreciated! Thanks!
  10. NoobStick
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    NoobStick Guest

    Hello ninelives

    If I was you I would contact Eset Customer Care : http://www.eset.com/us/support/contact# it all seems to me that the issue is conflicting software, if that is the case Eset Customer care will guide you through.

    Best Regards and take care :)

    NoobStick
  11. ninelives
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    ninelives Registered Member

    Thanks for all your help NoobStick, but I already did this too LOL.

    Thanks for at least trying to assist me I really appreciate it! Really!!!

    You take care too :D
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