ESS 4.0.417- Thunderbird fail to start

Discussion in 'ESET Smart Security' started by Pepi74, Apr 1, 2009.

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  1. Pepi74

    Pepi74 Registered Member

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    After yesterday update to this version of ESS, Thunderbird failed to start. Can someone confirm this?
     
    Pepi74, Apr 1, 2009
    #1
  2. ronjor

    ronjor Global Moderator

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    That appears to be the case. XP home, SP3

    EDIT: I unchecked Email client protection, and Thunderbird started . I rechecked Email client protection, and Thunderbird now starts.
     
    Last edited: Apr 1, 2009
    ronjor, Apr 1, 2009
    #2
  3. Pepi74

    Pepi74 Registered Member

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    I also noticed that Thunderbird will start correctly if receiving mail. If there is no mail, Thunderbird dont start.
     
    Pepi74, Apr 1, 2009
    #3
  4. ronjor

    ronjor Global Moderator

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    This seems to be a bug.
     
    ronjor, Apr 1, 2009
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  5. Pepi74

    Pepi74 Registered Member

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    Hope this will be fixes ASAP :)
     
    Pepi74, Apr 1, 2009
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  6. no_idea

    no_idea Registered Member

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    Same problem here on several PCs (XP and 2000) with the german version of ESS 4.0.417.0.

    Disabling the Thunderbird add-in instantly cures the problem so does starting Thunderbird in safe-mode.

    My temporary workaround is to replace the eplgTb.dll by the previous version 4.0.314.0 (using the Microsoft DaRT CD) and all is well again.

    There definitely seems to be an issue with the Thunderbird plugin from 4.0.417.0
     
    no_idea, Apr 1, 2009
    #6
  7. Marcos

    Marcos Eset Staff Account

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    We'll check it out, at least I haven't seen yet on our systems nor have been reported the issue from other source than this thread.
     
    Marcos, Apr 1, 2009
    #7
  8. Pepi74

    Pepi74 Registered Member

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    Only workaround is to get open Thunderbird, and dont close it. On previous version all was right, and no problem at all (ok, firewall is another story) :mad:
    So this is problem only in latest ESS. 4.0.417
     
    Pepi74, Apr 1, 2009
    #8
  9. no_idea

    no_idea Registered Member

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    well, today - uups, make that yesterday - I have submitted a (lengthy - at least by the looks of it ;)) "Kontakt Formular" from my PC - so there ought to turn up "another source" pretty soon.

    When looking into this, please give Thunderbird at least 2 chances not to start - by my experience the issue occurs only from the second start onwards.

    As I take it, Pepi74 is trying to tell you the same story.
     
    no_idea, Apr 1, 2009
    #9
  10. stevenz

    stevenz Registered Member

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    same here.
    i unchecked integrate into Mozilla Thunderbird,
    and rebooted.
    this seems to have fixed the problem.
    regards
    Steven
     
    stevenz, Apr 1, 2009
    #10
  11. a3_alin

    a3_alin Registered Member

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    I got the same problem. mail does not open when I did the update from v4 ess (4.0.417.0). I have vista ultimate 32...
     
    a3_alin, Apr 2, 2009
    #11
  12. stevenz

    stevenz Registered Member

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    i thought i may have been wrong,so i checked integrate into Mozilla Thunderbird again.
    the second time i went to open Thunderbird,it wouldn't open.
    so i unchecked it,logged off,back on,and bingo.
    Thunderbird opens ok.
    regards
    steven
     
    stevenz, Apr 2, 2009
    #12
  13. Pepi74

    Pepi74 Registered Member

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    So in one case or another it is a bug and I hope this will be fixed soon :)
     
    Pepi74, Apr 2, 2009
    #13
  14. Marcos

    Marcos Eset Staff Account

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    Actually, a fix is already being tested ;)
     
    Marcos, Apr 2, 2009
    #14
  15. Pepi74

    Pepi74 Registered Member

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    You are fast man!!
    But since there is a lot problem with V4, I back to V3 of ESS.

    And one more thing (non related to this bug)- V4 od ESS is strongest AV ever.
    And that is big, very big plus for V4!
     
    Pepi74, Apr 2, 2009
    #15
  16. Marcos

    Marcos Eset Staff Account

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    Could you be please more specific as to what other problems you are experiencing with v4?
     
    Marcos, Apr 2, 2009
    #16
  17. Pepi74

    Pepi74 Registered Member

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    Firewall was not issue (in mine case) 1045 module works ok
    Thunderbird failed to start - this is first
    Document protection cannot be started from windows menu ( because mine english is bot so good, maybe will be best to put small movie on youtube)
    But first give me that patch so I can move back to V4. :)
    Then I will report anything I found (first i will check is anybody posted issue before)
     
    Pepi74, Apr 2, 2009
    #17
  18. no_idea

    no_idea Registered Member

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    Any chance of getting my hands on the fix? ;)
    (I know how to replace the locked eplgTb.dll)
     
    no_idea, Apr 2, 2009
    #18
  19. robl27

    robl27 Registered Member

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    I did the email client protection disable and nadda... TB won't start. Is there a beta out I can install?

    -Rob
     
    robl27, Apr 3, 2009
    #19
  20. ronjor

    ronjor Global Moderator

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    Right click on the ESET tray icon, disable the firewall momentarily, and see if ThunderBird opens. Then re-enable the firewall.
     
    ronjor, Apr 3, 2009
    #20
  21. robl27

    robl27 Registered Member

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    had everything disabled and TB isn't loading. the only way it loads is if i kill it entirely.

    -Rob
     
    robl27, Apr 3, 2009
    #21
  22. ronjor

    ronjor Global Moderator

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    Okay Rob. ESET is addressing this problem.
     
    ronjor, Apr 3, 2009
    #22
  23. robl27

    robl27 Registered Member

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    make sure they know the problem happens in vista, i may decide to go back to an earlier TB..

    Thanks, Rob
     
    robl27, Apr 3, 2009
    #23
  24. robl27

    robl27 Registered Member

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    robl27, Apr 3, 2009
    #24
  25. patch

    patch Registered Member

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    Same problem here, windows 2000

    This helps

    No help for me
     
    patch, Apr 7, 2009
    #25
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