Hello Again, We are running ERA + ESS at a site and a staff member left the company and i wasn't notified until they had already left (was a good two months before i was actually told). The problem is that ESS is still installed on the ex-staff members laptop and checks in from time to time. The staff member is no longer in the state and i cannot get physical access to the laptop, however, as mentioned, it checks into ERAS from time to time when its brought online. (we have axternal ERAS access enabled for the laptops). Is there any way of removing ESS from the laptop next time it checks in? I've tried the Remote uninstall option but it appears to need SMB access to the laptop to copy a file over to start the uninstall. I've done a bit of looking around for a command line i can run to force the uninstall but so far no luck. Any suggestions?