ESET screwed up?

ESET is telling me maximum protection is not ensured and that antivirus is disabled. But its not, it says enabled. Its also telling me virus scanner initialization failed antivirus protection will not function properly. Any ideas?

 

What OS are you on? Service pack?
How much Memory?

Please following the directions of the article below followed by a fresh install of ESS.

http://kb.eset.com/esetkb/index?page=content&id=SOLN2289

Let us know how it goes.

Regards,

Jesus

 

Why does the Protection status icon change color and what does each color mean and see related links at preceeding link.

 

I know what the it means. Maybe you didn't read my original reply? Either way it seems to be working now.

 

Glad you were able to resolve your issue, yes, I did read all of your original post - ESET Staff would be curious to know how you came to this conclusion for their records and education.
Please post back this information, it would be appreciated.

Thanks

 

I restarted my PC, waited for the message from ESET, then manually updated the viruse definitions and that seemed to correct the issue. I'm not sure how or why?

 

This just happened to me. My computer froze (just stopped responding to everything), so i hard reset, and it came up with the
"initialization failed antivirus protection will not function properly" (something similar to this, i can't remember exactly)
message.

I restarted again, no change, and then I manually clicked update definitions, and all is happy again.

Maybe the problem was virus definition corruption (due to the hard reset) as suggested in other threads.

Is there anyway i can check the exact reason why nod failed?
If this is a common problem, then maybe NOD could resolve this by itself.

Here is the log file from when the crash happened.

-NOD is happy again.
13/01/2011 18:56:45 Kernel Virus signature database successfully updated to version 5785 (20110113).
13/01/2011 18:46:43 Kernel Error initializing file submission system.
13/01/2011 18:46:43 Kernel Virus scanner initialization failed. Antivirus protection will not function properly.
-Normal restart.
13/01/2011 18:44:48 Kernel Error initializing file submission system.
13/01/2011 18:44:47 Kernel Virus scanner initialization failed. Antivirus protection will not function properly.
-Computer froze at about this time, around the same time as the update.
13/01/2011 18:43:41 Kernel Virus signature database successfully updated to version 5785 (20110113).

(I am on windows 7 32bit, SmartSecurity 4.2.64.12)