ESET Remote Administration Console Client connection problem

Hi I am new here so I apologize if this is in the wrong forum.

Anyway here is the problem. I have just started to look at the company ESET Remote Administration Console and I see that 5 days ago was the last time that any machine has reported to the RAC that the virus signature has been updated. I know that this is incorrect. I am working on one machine in particular for testing and I know the virus signature database on this PC is current but the RAC says 5 days old and the versions do not match. I am not sure what happened in the last week or so. What do you recommend to check? I did a diagnostics task test in RAC on this particular machine and it says it completed. I am not sure what all I need to check. Also I decided to delete this client from the RAC to see if it would repopulate and it did not.

We are using client version 4.2.71.2
We are using RAC version 4.0.138.0

 

this is what I get:

"Computer name"
"User login"

Push installation simulation steps:
Setting IPC$ Connection: Result Code: 0 (The operation completed successfully.)
Remote Registry Connecting (OS Info): Result Code: 53 (The network path was not found.)
Remote Registry Connecting (ESET Security Product Info): Result Code: 53 (The network path was not found.)
Setting ADMIN$ Connection: Result Code: 0 (The operation completed successfully.)
Copying ESET Installer: Result Code: 0 (The operation completed successfully.)
Setting IPC$ Connection: Result Code: 0 (The operation completed successfully.)
Registering ESET Installer as a Service: Result Code: 5 (Access is denied.)
Diagnostics conclusion: Result Code: 1603 (Fatal error during installation.)

 

I had that same prob too. Here is what I found for it. Step 11:

http://kb.eset.com/esetkb/index?pag...earch&viewlocale=en_US&searchid=1315949294792

and this is open access for the registry.
http://kb.eset.com/esetkb/index?page=content&id=SOLN916