Eset Remote Admin Console - variables issue

Hi everyone,

New to the forum, so hope not to get yelled at if I duplicated the post. I am having an issue with email notifications on my ESET Remote Administrator Console (ver. 5.0.122). When I try and test a rule, instead of getting a list of clients and a server name, I receive %variable% not populated with values. Here's an example email:
subject: %PRIMARY_SERVER_NAME%: %RULE_NAME%
Body: Primary clients with protection status warning.
Server: %PRIMARY_SERVER_NAME%
Client list: %CLIENT_LIST%

I have two ESET servers in my company and one of them is working OK, the other one is giving these issues. Both are at the same version. I tried to restart the ESET service, but it did not help.

Appreciate your help.

Jakub