Eset hanging windows 7 startup

Discussion in 'ESET NOD32 Antivirus' started by archz2, May 6, 2012.

Thread Status:
Not open for further replies.
  1. archz2

    archz2 Registered Member

    Joined:
    May 5, 2012
    Posts:
    4
    Location:
    India
    I recently installed eset nod32 antivirus version 5 on my system running windows 7 64 bit. Ever since on my startup my pc gets hanged. I power it off using the button on CPU and start it again, then it runs fine. What is the problem? I uninstalled eset then installed it again, the problem is still there. The problem even exists with eset smart security 5 trial.
     
  2. Cudni

    Cudni Global Moderator

    Joined:
    May 24, 2009
    Posts:
    6,956
    Location:
    Somethingshire
    did you have another av before and if yes did use its removal tool
    kb.eset.com/esetkb/index?page=content&id=SOLN146
     
  3. archz2

    archz2 Registered Member

    Joined:
    May 5, 2012
    Posts:
    4
    Location:
    India
    thanks!! i'll try this thing and reply again! :). well version 4 didn't require such tools why now ?
     
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,330
    Maybe HIPS is blocking a specific process on system startup. I'd suggest that you try disabling HIPS right after installation to see if it makes a difference.
     
  5. archz2

    archz2 Registered Member

    Joined:
    May 5, 2012
    Posts:
    4
    Location:
    India
    what is HIPS and the problem persists...:(. i compltly uninstalled avast using the mentioned tool.
     
  6. Janus

    Janus Registered Member

    Joined:
    Jan 2, 2012
    Posts:
    588
    Location:
    Europe - Denmark .
    Hey archz2
    See this Link, it describes what HIPS is, and where you can find it. Just a suggestion, but try to run Avast's Uninstall Utility again, in safe mode, it often gives better results. And then follow the advice given in post 4.
    Best of luck :)
     
  7. archz2

    archz2 Registered Member

    Joined:
    May 5, 2012
    Posts:
    4
    Location:
    India
    well i just uninstalled AVAST in normal mode and the folder's gone. i disabled HIPS but the hanging problem was still there. I uninstalled ESET nod32 normally. now is there any way to completely delete all its traces in registry and other folders?
     
  8. Janus

    Janus Registered Member

    Joined:
    Jan 2, 2012
    Posts:
    588
    Location:
    Europe - Denmark .
    Hey archz2
    You can always run Eset uninstaller tool, it should completely erase any leftovers, if there is any?
    See Link : How do I manually uninstall my Windows ESET security product in the same article from Eset you will also find a Video there show you how to use the uninstaller tool step by step .
    Hope it helps :)
     
Thread Status:
Not open for further replies.