Dear ESET, The problems with EAV in these past days have caused us to seriously begin thinking about switching to another vendor AV. We are a reseller with over 500 client licenses so this will surely be a daunting task, but it seems we're almost out of other options. The September problems have already seriously reduced our trust in the EAV products. Quite honestly, from the 2.7 version things are only going downhill. I like the 3.0 and 4.0 new GUI, but EAV itself has become slow and bloated. It requires tweaks to get things started (startup scan by default causes machines to be unusable 10-15 min after boot), it slows down computer usage considerably. And it misses things...it has become practice to use another solution after the infection to clean-up after EAV has reported no more problems. It also happens that before the infection, EAV will detect the threat, but let it install anyways, requiring substantial effort from the IT department afterwards to clean the infection later. Outlook plugin is a joke - it will crash Outlook more often than detect anything... But having perfectly functional machines (and servers!) going down/or loosing network connectivity because of EAV hiccups is unacceptable. And it seems that several days from the initial reports, there is still no real solution... We have already communicated these problems to our local ESET representative and have stated several times that we would like to see improvements or we will find another solution. We don't care about the awards ESET has received or how well it scores in the tests (as it is often showed on ESET presentations), we need a functional product or we're better off without it since it's only costing our customer's money and our time fixing things after it.