Eset File Security for Windows issues

Discussion in 'Other ESET Business Products' started by RamonB, Mar 20, 2012.

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  1. RamonB

    RamonB Registered Member

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    I have an issue with running Eset File Security on a VMware hosted 2008 R2 server. It previously wasn't updating anymore after a few days with a "Error allocating memory" error, at this moment it is talking about a General compile error.

    Somehow updating doesn't want to work properly. I already reinstalled following a support email, but I can't seem to get a normal functioning anti-virus.

    Did somebody else have the same issue(s)? And most important know a way to resolve it?

    -Ramon
     
  2. SmackyTheFrog

    SmackyTheFrog Registered Member

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    I've seen that issue when there are filesystem errors that causes problems with the software writing out the update files. A chkdsk /f couldn't hurt.
     
  3. RamonB

    RamonB Registered Member

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    So it took a while but that didn't work. The scanner process gets killed regularly now. Updates seem to be going better.
     
  4. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Are there pending Windows Updates on the server waiting to be applied? If so, does allowing them to install (which may require a reboot) solve the problem?

    Regards,

    Aryeh Goretsky
     
  5. Marcos

    Marcos Eset Staff Account

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    In case of the above mentioned issues, I'd suggest contacting Customer care as additional logs will be required.
     
  6. RamonB

    RamonB Registered Member

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    I'll try customer care again. Last time did not get the result I hoped for.
     
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